I bought a 2014 cadillac cts in october 2018 from patty peck honda in mississippi that came with the dealership warranty a lifetime powertrain warranty with protective asset protection. On july 20, 2019 I noticed a sound coming from my car, as the days passed it got louder. I took my car to the cadillac shop here in baton rouge where I live and they diagnosed my car saying it was the rear differential had gone bad. I called the warranty company protective asset protection company about my warranty and it clearly shows it covers the part to be fixed. They spoke with the mechanic and told them what the problem was, he clearly stated how it got messed up. The warranty sent out their inspector to check my car, I got a call saying they would not fix my car it”s not covered cause of the seal and gasket broke which caused it to leak the oil out and that caused the bearings to mess up in the differential!!! I never saw a leak nowhere to know that I had a problem, so if the mechanic told how the problem came about and started to happen it should be covered! Why have a warranty if they don”t honor the warranty they list to be covered, why do I need it…!!! I”m looking into an attorney this is not right… Please do not deal with protective asset protection warranty company they are full of [censored]tt
This complaint and/or review was posted on HolySmoke.org on 18:10 pm, December 03, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/protective-asset-protection/.
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