ADT promised initial 6 months free but they started charging me after 3 months. The camera they provided worked only for 2 weeks. Calling customer service is a terrible experience. Called many times and spent hours waiting for them to reply. Finally they promised to let their Technical team to call me for an appointment but it never happened. Calling back means waiting on the phone for long long time with no results. Terrible services with no respect for customers whatsoever.
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 14:23 pm, March 01, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/protectron-smart-security/.
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Protectron Smart Security Reviews & Complaints
Discontinued their service after numerous low battery signals, and after no one responding after several months of waiting, i decided to rip the system out from the wall and cancel my alarm monitoring. Reliance tried to give me a free upgrade instead, i then waited 3 weeks and nobody showed up after they promised a handful of times. Then i told them i did not want their service again and stop billing me. They waited 3 months and then started billing me again… I phoned BBB but they told me they had no jurisdiction on a company in Quebec, but they had numerous complaints about the company.
Protectron Smart Security Reviews & Complaints
I have been a customer of Reliance Protectron for a month now, and last week there was a break in in my home, And the company did not even take notice of it, Buying this system was the worst choice i ever made and its surprising to find that no one has ever posted any complaints in this forum against reliance home security systems, lots of people have had bad experiences with them And if anyone out there is reading this PLEASE DO NOT EVEN MAKE THE MISTAKE OF INSTALLING THEM. They suck…
Protectron Smart Security Reviews & Complaints
I have been calling for 3 months now and speaking to numerous “customer service” reps to ensure that my account is closed as per the existing contract that was due to expire. They are refusing to close my account and are now illegally taking money from my account. I spoke to the Retention supervisor; Celine who finally agreed to close my account as of Aug. 11 only to have 2 more withdraws from my account. I have tried calling back only to get the run around again from the customer service reps. I am more than frustrated and very unhappy!
Protectron Smart Security Reviews & Complaints
I too was a customer or Reliance Protectron and, contrary to what Mr. Drake has to say, have a direct, real and palpable complaint. I am in no way, shape or form affiliated to this website. I switched to them from a company that actually gave me pretty good service. They make a lot of promises, not a whole lot of which they live up to. I have spent almost six months trying to get my system serviced so that it would work. In my last 45 minute phone marathon they agreed to cancel the contract or face my lawyer. It then took two days for them to supply that in writing. I would not recommend this company to anyone. Period.