) 30apr2019 wrongly calculate deposit, paid 5411.70 ii) 30apr2019 also paid separate 850 for pnx2901 plate? iii) 3may2019 paid another 1150 for tinted? (8may car collected)? iv) 10may2019 the refund 2290.12 was said to be settle in 3 weeks until now 1jun2019 nothing? v) 11may2019, plate numbers were made wrongly pnq2901? vi) 12may2019, a photo of screw found on the back seat plastic was sent to seek clarification, no response, not until the I had to ask until now, 3 months still cannot get back refund on mistake proton made! thought proton has change, apparently not. muhamad shukri abdullah [protected] bcc: proton ceo, geely ceo
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 09:54 am, March 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/proton-holdings/.
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Proton Holdings Reviews & Complaints
Car met an accident on 19th September 2014, send to BSB workshop got it repair to the car back. As we were driving back there was a loud noise and smoke coming out from the engine site. We went back to the workshop all they could say was ” Oh itu air-con kotor pasal itu ada asap” flash some water n go. After few days later the smoke came in a bigger form, we call the workshop send the car, no want was interested to do or to check the car. I called the insurance site for claim department, they ask us to leave the car at the workshop we will sent the adjusters. Two days has gone no respond from the Insurances or the workshop what”s happening not sure. when I manage to get them on line the answer was adjusters are not free to visit the workshop. 1) In affection Insurances Company all they say (DON”T KNOW LAH ” I PUN TAK TAKU” THIS IS THE ANSWER I GET.) 2) WORKSHOP SAY (MACAM MANA SAYA TAHU ADJUSTERS TAK MARI) 3) MUNGKING SELEPAS U AMBIL KEREKA ADA LANGGA BATU SO BOCOH. 4) they claim RM4000 only bonnet changed and the painting all over unfinished work . SOMEBODY IS TRYING TO PLAY THE FOOL AROUND US AND WE NEED HELP.
Proton Holdings Reviews & Complaints
Car received interior rooftop dirty. Plastic cover behind driver seat dirty. Side door cover not fit in shape. Sales person didnt really take effort to solve problem, ask us to go the tinted shop he did the tinted to solve this issue. Not really taking fully responsible and effort to solve the issue. Stay in kajang and go all the way to chan sow lin for few times to try to solve the problem. But until now also unresolved.
Proton Holdings Reviews & Complaints
date of accident : 18th April, 19th April was send to Proton workshop Car number plate: VCR 8500 (X70) Bought in January 2019 Current car is at Regal Body shop Its has been 2 months and Proton Technical dept have not gone and look at what is the problem with car. Proton & workshop is very inefficient in handling this! its been 2 months & how long do we need to wait for the car to be ready? If Proton is not ready with the parts and the back end service is such, pls do not launch & make customers life miserable.
Proton Holdings Reviews & Complaints
Disember 2017 sy bli kereta jenis proton saga vvt.. Hujung tahun 2018 kereta mengalami rosak lambang hnd break, anta proton service dorang tukar under warranty, awal tahun 2019 kereta sy mengalami rosak lampu signal dimana lampu signal tidak mnyala.. Pada 15/6/19 kereta sy mati2 di tengah jalan dan ketika sy onthe way balik dri perak menuju ke selangor kereta mati di tepi jalan jam 2200 hrs dan tidak dapat start.. Suami sy mnghubungi pihak proton careline tetapi layanan hambar, panggilan di pas2 sehingga tiada penyelesaian.. Suami sy mohon bntuan dari kawan utk lihat keadaan kereta sbb hari semakin larut mlm.. Masih tidak dapat start juga enjin kereta.. Lastly suami sy call towing n hntar di proton service sungai buloh. Sabtu pihak proton telh melihat keadaan kereta, isnin 17/6 pihak proton mghbungi suami danberi tahu yang wairing problem dan tiada under warranty kerana kmi telah mgubah.. Masalahnye sekarang knp kereta baru pon terlalu cpt rosak sedangkn kami tidak usik apa2, bateri pon kong. Bateri kereta pon 1thun dah x boleh guna.. Sy memerlukan pnjelasan dri pihak cik mengenai ini.. Sedangkn kereta sy masih dlm warranty.
Proton Holdings Reviews & Complaints
From the time I bought this vehicle I have had numerous problems and am disappointed that you have not heard of this…through continuous nagging and persistence I have managed to resolve some of my issues…but through new management all the time it seems at Proton SA… I am still not able to resolve all my issues. My car does need the steering rack to be replaced…this being discovered at 61 000 kms;(seems that they wait for 60000 kms and then discover faults on your car)..thinking that due to the fact that I have not been satisfied with this car from day one and all the problems I have not being able to resolve; that Proton will assist me in order to re-assure me that all that is said on the Web site…all promises that assure…quality…integrity etc.. Considering that I am just out if my warranty…and the fact that it is specified 3 years from Proton for all cars and the fact that my car had been problematic from day one of purchase and delivery. Proton would assist me to resolve this query. I then strongly suggest that you change all your promises and re-look at your quality claims and try in the future to improve your integrity…oh and also try to make quality cars it is the least you can do. I am now left to drive and inferior quality car; falling apart at the seams and from a company that does not have any integrity at all. I drive a car made by international liars. This is the third e-mail I am sending and still have not received a response yet.
Proton Holdings Reviews & Complaints
Hi I would like to formally complaint about the iriz that I have recently bought. So I got my iriz 2019 1.3 executive variant on the September of 24 2019 ! According to the their instructions I went to service my car on 30 October 2019 in the bayan lead service center, And less then two months after getting my car I nearly had a accident. On 16 Nov 2019, I planned to have a short trip with my friend to Kuala Kurau. We start our trip from Bayan Lepas heading to Penang second bridge and PLUS highway. While we were crossing the bridge, it pop up with a notification mentioned that the vehicle was in “low oil pressure”. I cannot just stop the car on the bridge due to safety purpose so I forced to keep drive and find a nearest stop point to stop my car, which is Ikea Batu Kawan. The moment when we just entered the car park, my car suddenly stop working and couldn’t be start when ever I tried. The car stopped at the middle of the road, and luckily there’s no car behind us. How could something like this even happen? I would get it if it’s a old model/car but for a car that is not even two months old that is ridiculous!!! Im very shock to this issue because I just service my car two weeks ago. If I had not decided to cut short my trip and drive it to a nearest building to try to find a place to stop driving, I am sure that my car would died in a middle of a speeding highway and this may put me and my friend (passenger) into a dangerous situation. I hope you guys proton will take this kind of complaint seriously as this is no way in norm to have a car broke down after servicing it two weeks beforehand and the car itself is not even two months old This issue makes me sick! I had to waste my time and spent about RM120 to call for tow truck to move my car to the nearest Proton service centre. Also I still haven’t gotten my car back and it’s already been more then three days with no updates what so ever what is this kind of service. This kind of things is what makes people not want to buy Malaysia home made product!!!
Proton Holdings Reviews & Complaints
Hi Proton, Kereta saya kemalangan pada 1/12/2019 dan dihantar ke Proton Edar Glenmarie. Pihak insurance telah meluluskan pada 17/12/2019 dan sampai sekarang 4/2/2020 sudah menunggu hampir 3 bulan kereta masih belum siap. Setiap kali menelefon Proton Edar Glenmarie, alasan yang sama diberikan iaitu alat ganti masih belum diterima. Semalam juga saya menelefon Proton Edar Glenmarie tetapi diminta menunggu lagi beberapa minggu.Saya sungguh kecewa dengan perkhidmatan yang diberikan oleh Proton Edar Glenmarie.
Proton Holdings Reviews & Complaints
I been buying a brand new proton satria neo 1.6m in the july 2009.. Sending back to proton heqadquarter for service/repair more then 8 times but still the same thing happen? 1 week – both side door cannot open (back to service centre) 3 day after – same case locking button cannot up (back to service centre) 3 day – whole alarm system (remote control cannot function) – (send in proton headquarter for 4 days – repair/service) 1 week – alarm system break down auto unlock (no matter manually lock or remote control lock will auto unlock) – (send back to proton headquarter another 4-5 days – repair/service) 3-4 days – alarm system failure (whole car system breakdown totally cannot unlock/start) – (toll back to proton headquarter – 4 days – repair/service) 4 days – alarm system failure (will auto unlock/lock/alarm breakdown/cannot start car) – (toll back to proton hq again – 4 days – changing the whole alarm system by waranty) 2 days – alarm system failure (door cannot lock / alarm beeping) – (call customer service come) – (repair) 5 days – alarm system failure (door cannot lock / alarm beeping) – break down in singapore – (toll back to sg proton) – 4 days (repair) – but sg proton only can help me to unswitch all the alarm system function and ask me to drive n handover back to proton mal Sharing some of my problem here.. Hope you will think twice about proton qa/services
Proton Holdings Reviews & Complaints
I bought my Proton Gen-2 in December 2007, and up to today my car is not up to 3 years. My car have been given me many problems since the 1st year of purchased. Every time sent to Proton Service Center, I’m upset of their service. Proton Service Center is not honest. Recently it happened to my car. November 2009, I found out my car temperature meter up and down, so I decided to sent to Proton Service Center in Puchong, their technician just check and told me have to change the fan radiator. I refuse for them to change cause it cost me around RM1000. I took the car out, and my friend just check and see, is not the radiator problem. Is just a fius burnt, and after changing the fius that only cost me RM10, the meter goes normal again. November 2009, my car break down and have to call tow truck to tow to Proton Service Center in Puchong. After the car been tow there, the technician told me that my car have to left for them to check due to electrical board problem, I left it there on 1st December 2009 until 4th May 2010 (almost 6months) the car was there. In between Jan 2010, the technician told me that they have to change the whole fius box, and they are still waiting for the parts. In the month of February, they called again and told me that there is no part available either I’ve to look for myself or have to wait, they don’t know how long it going to take. I’m very surprised they told me this. My car is national car that made in Malaysia, and no parts available. Very disappointing and regret to buy national car. I always called to follow up with them about my car. In the month of May, they told me that my car is ready and I should come and collect it. On 4th May 2010, I collected my car, in the evening itself, I found out that my radio is not functioning, my car air-cond is not functioning, the alarm system is not functioning, the temperature meter is at the red line (the highest). Before I took out the car, I aware about the temperature meter, the technician told me is ok..it will come down later. I called to I-Care to make complaint, they said I should sent my car back to Proton Service Center in Puchong. And I did, I sent back the next day. Very disappointed with their services. The car have been in with them for more than 5months and they told me to collect the car, and there are so many problem with the car. Have to resend back to them. The technician want me to leave the car to them again due to wiring problem. I left it there. They asked me to come back and collect the car in 2 days time. After 2 days, I went back there in the morning, I found out that they didn’t do anything on that car. They just open the front bonnet thats all. They said I should come back in the evening cause they not yet check the car. Wow… is this the way they do their work?? Later I came with a male friend of mine, and spoke to the incharge person. And he told him seriously that we need the car, no matter what he have to fix it done. Not up to 2 hours time, he change the radio, and replace a radio that is functioning but is not a good one. Due to the car been left there for long, I found out the radio have been changed to a spoiled one. The in-charge person did told me that the air-cond is not working due to the ” issuel” under dash box have to change. And it will cost me RM1200 to change. And said the wiring problem, that they don’t have a technician that is expert on wiring. Due to I need to used the car, have no choice. After a month using the car without air-cond, the car breakdown again in the night and have to tow the car to my friend’s house. Due to I’m busy and out station. My mum went back to the dealer, and the dealer told me that I should make a complaint to their HQ complaint hotline. I did called them and complaint to an Indian guy, he said he have to investigate it and call me back. But he didn’t call me back for almost 2 weeks. And I called that number, no one answer the call. Really disappointed!! I called to I-care, and the manager said I should sent my car to their Proton HQ Service Center due to the wiring technician is there to solve my problem. End of the month of August, I tow my car there. And Ms.Ayu told me that she will let me know on Monday about the condition, and promised me that my car will be out maximum 2 weeks. But sadly, after 2 weeks, she told me that is a major problem, suspect my car engine enter water. And the car will be ready after Raya, after Raya I sms her and asked her when is my car will be out. She called me and give me a quotation of a price RM5500 to repair my car. I’m really really disappointed and regret to bought this car. I’m a student, and I’ve to pay my car loan every month, and most of the time, my car is in the workshop and I’ve to spend money for cab. Please give me a good explanation, and I want my car to be fix. Is it the responsible have to go back to Proton Service Center?? If they diagnosed the problem well, there will not be so many problems coming up after that. Change the fius box, then wiring problem, now making me to spend more and more… to change this and that… Is not fair to me… I want compensation. I noticed something is, every time, I sent my car to proton for service, they will said I need to change this and that… and every time it will cost me thousand Ringgit above. Please take action… Very disappointed customer.
Proton Holdings Reviews & Complaints
I have booked my proton x70 online when was first launched in Nov 2018. As stated in my per booking, a gift of dashcam and cooler will be given when I received the car. I have got my car since March 2019 from Edar proton, Puchong. However, till now I did not received the dashcam nor cooler till now. It is very disheartening that not a single news about it has been given to me. Please be professional when you want people to trust proton.
Proton Holdings Reviews & Complaints
I took in my car for its 60 000km service. The dealer adviced me to change the timebelt at this time. I did as adviced. When I went to pick up my car I noticed that it stuggeld to go into gear. But as a woman I did not think anything was wrong as they said that they tested it after the service and it was fine. So I drove of with my child. Half way home the gear jumped out and I almost made an accident as it was in the afternoon and the heavy traffic. I was ratteld and puld of at the nearest public location. When I wanted to drive again I could not get the car in to gear at all! And struggeld for about 2/3 min. When I got home I told my Husband about the problem. We tried to phone the grage but the lady at the switchboard said that there it no answer at the workshop. The following morning my dad took me back to the grage. I told them that the cars grears is a mess. The guy said that it is inpossible they did nothing near the gearbox! But after a will he said that the machanic will go home with me to check what happend. When he got in the car he confesed that the gears does not feel the same as when I brought in the car! He said that I should not warry they will fix it. The monday they phone and said that they are not capable to work on the car and I must take it to a Pta Branch at my own cost!!! I said that I will not as they messed it up. He said that I was childisch! I phone Proton Cus complaints. The guy there said that the defenitly did something wrong and that they have to losen the engin and gearbox to change the timebelt. And that I should not take my car. And that they will sort everything out for me!! I have hear nothing from them since then. I am without a car for a week know. The owner of the grage said that we must try and proof that it was them! How can they mess something up and not take resposibility for it???? My car only went for a normal service and know its all a mess!! Please help me!!!