Ad states 14 day trial period to see if I like product..Order ship date was 11th I waited till after memorial day holiday to cancel, because phone number was not working and call could not go through..I asked to speak to supervisor and was given an idiot with 0 I.Q. that said trial period starts when order placed..so I asked for his supervisor and Joshua the idiot said he was in charge of this company”s order service.. DO NOT PLACE ORDERS FROM PURE NUTRIENTS PRODUCTS..they do a lot of double talking and push a product that you may or may not even like or benefit from and then they steal your money..THIS COMPANY IS NOT INTERESTED IN HELPING ANYONE, THEY ARE ONLY INTERESTED IN STEALING YOUR MONEY!! Colon Cleanse is a scam be very AWARE!! I also asked for Corporate Customer phone number and Joshua said they have no phones…
Consumer Reviews and Complaints
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This complaint and/or review was posted on HolySmoke.org on 10:17 am, July 11, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/pure-nutrients/.
The reviews & complaints posted about Pure Nutrients was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Pure Nutrients as per Section 230 of the Communications Decency Act.
Pure Nutrients Reviews & Complaints
Beware:this company should not be in business. Consumers do not buy their products!!! I, too, had a very unpleasant experience with pure nutrients, nature cleasne product. I ordered the product online on 5/8, however the invoice indicated the order date was 5/11/09. I received the shipment on 5/16/09, for my 15 day trial period. What a joke. Once I received the order it stated the terms and conditions of their product regarding payment. No where in their online advertising did it mention anything about $93.95 being deducted monthly from my account. A misrepresentation to say the very least. The first time I called the customer service line, I was informed the “store” was closed, operational only monday – friday. The second time I called I spoke with a vanessa id#22439 (if that is real) and told that my account had been charged $88.00 plus $1.00 (hmm) because I had exceeded the amount of time, I did not call by the 14th day to cancel, to cancel. Vanessa was exceptionally unhelpful, and when I asked how we could resolve this issue, she simply quoted policy like a parrot. When I asked to speak to her supervisior I was informed he was too busy and that I would have to wait a long time. I said I didn’t mind waiting, but again she reinterated he was too busy. When I asked about contacting corporate headquarters she told me that she could not divulge that. No phone number as well, though I was given an email address to contact: [protected]@purenutrientsproducts.com. I wrote, no response. This is not a reputable company that has anything resembling anywhere near ethical values. Do not do business with them.
Pure Nutrients Reviews & Complaints
Company claims i did not send product within 14 day period, which is false . I sent it back the same day i recieved it . I refused it . When i placed this order, I called the company back, the same day, to verify what I was going to be charged, and the customer service agent told me $19.95, in which I told him, I did not want that charged to my acct. I was only going to pay for the shipping and handling ($5.95) He said order had probably gone out already and couldn”t cancel it, so he told me, as soon as I received the product, to send it back, which I did. I want a full refund of what was charged my credit card acct. $5.95 and $88.00 NEVER DID I OPEN OR KEEP THIS PRODUCT IN MY POSSESSION AFTER 14 DAYS!! YOUR RUDE CUSTOMER SERVICE LADY INSISTED THAT I HAD KEPT THIS PRODUCT LONGER THAN THE 14 DAYS AND THAT I HAD NOT CALLED TO CANCEL, WHICH IS DOWNRIGHT ABSURD, SINCE I TOLD YOU PEOPLE I DID NOT WANT THIS PRODUCT CHARGED TO MY ACCT. AGAIN I WANT A FULL REFUND OF THOSE CHARGES TO MY ACCT. MY CUSTOMER # IS 480-6786 THANX, MS. GARCIA
Pure Nutrients Reviews & Complaints
Hi By now you have probably heard of Pure Nutrients sending out a cleansing product try a free sample and pay shipping only. Of course there is some fine print that I agreed to and apparently (I didn”t read it) it states if you do not return the item in a certain amount of days you are charged a 88cent international fee and $88.00 for the product. Surprise. I called and received an address in New York from Mel #70866, got the address and stopped any future payments confirmation of mv4886120. The product is just a basic cleansing capsule with cascara sagranda, aloe flax marshmallow pepperming slippery elm and rhubarb probably would retail normally for $6.95. It is called Nature Cleanse 60 capsules. The address on the label is Pure Nutrients 3280 Suntree Boulevard Suite 101 Melbourne FL [protected]. The number I called was BEST GENUINE CLEANSE [protected] KN Thats all the info I have, thank you so much I did get the companies url see above Also I contacted Oprah Winfrey, it looks as though she is recommending this product, if anyone can get the word out Oprah can.
Pure Nutrients Reviews & Complaints
I agreed to a free trial of Nature Cleanse, where I was only asked to pay $5.95 shipping by credit card, and within 14 days, at exactly midnight, my credit card was charged $88.00. I called company and they said they would not refund my $88.00 that was unathorized and was charged on my credit card that I used to pay the shipping cost for the product. The website is set up so that a seperate link that you must click on, takes you to their “terms and conditions” page. It is misleading to offer a free trial, then say that the consumer only has 14 days to cancel the future shipments and charges of products every month. Within that 14 days, I became sick to my stomach after taking the product which consists of scary natural laxative suppliments, that eventually dehydrate the body, instead of eliminating the waste properly, the way the human body is designed to do. This company was very rude to me when I demanded a refund, and they stood by their “Terms and conditions” statement, and would say nothing more, except that I could cancel and my credit card will not be billed next month, and every month thereafter. I paid an extra $25 to stop payment on the unauthorized charges on my bank debit/credit card, and cancelled the card, but the money was still not credited back into my account after 5 business days. Please spread the word that this company is running a scam, misleading people into believing they are getting a free trial of 30 pills (a month”s supply), when it is only 14 days. If you don”t click on the tiny link at the bottom of website, and view their terms and conditions, you will be charged $88 every month for laxatives that do not work!
Pure Nutrients Reviews & Complaints
I am Julia Oswald 1421 Roper Mtn Rd #357 Greenville, SC [protected]. e-mail is [protected]@hotmail.com. I ordered Nature Cleanse for 14 day trial. Ordered on 5/11/09 and received it on 5/16/09. I was billed on 5/27/09 which gave me only 11 days before being charged $88.00 on top of $5.95 for shipping. I called to cancel the program and was on hold 15 to 20 minutes each of three times before a representative gave me a claims department website which does not give anyway to file a refund request or a complaint. The rep said she would file a claim but that I should also file a claim, and when I asked for refund approval number she gave me “JM4675569” . She would not say I would get a refund only repeated filing a complaint. If you can help me it would be greatly appreciated. Thank you, Julia Oswald
Pure Nutrients Reviews & Complaints
I can”t say this is a real scam but from other complaints I have read – it qualifies. I took advantage of what the company called a “FreeTrial” I didn”t even open it when it arrived. My credit card company called and asked me if I knew that I have a 93.00 charge to my account. It was past the 14 day free trial period; so I got charged for the so-called free sample (which I never used). When I called to cancel they told me it was after the 14 days so they had charged my credit card and had also sent another monthly supply. So now I am out over $200.00! I canceled (I hope) but was told I could not get any money back for the bottles that had already been sent.Even the so-called “free sample.” I am on a fixed income and want my money back.
Pure Nutrients Reviews & Complaints
I had ordered the free trial of this product which was only going to cost me $2.49. I didn”t receive the product until almost two weeks later, which didn”t give me much time to try the product out. The on 10/21/09 my vista was charged $89.89. I called to have this product cancelled & a refund credited to my visa. On 10/26/09 I got a credit on my visa of the $89.89, but then on 11/09/09 I was billed again in the amount of $34.00, then on 12/09/09 I got billed 12/09/09 for 39.95 and now just a couple days ago on 1/7/2010 I billed again for $39.95. This is totally wrong for a company to get away with this especially after I had cancelled the product. I have contacted my back to filed a complaint with my bank, plus I am closing my back card to stop the monies from coming out. The total amount that has been charged from my visa is $116.39 and only one bottle of the product.
Pure Nutrients Reviews & Complaints
I have tried the product for several months, and decided I do not want to get any more shipments. I have tried to call their customer service number for the past 3 days, and all I ever get is a busy signal. They did not include any website or email contacts with the shipment paperwork .
Pure Nutrients Reviews & Complaints
I ordered a 14 day free trial of thier prodeuct that was from the Rachel Ray show ( she has removed this product from her site). The product gave me a skin reaction. I called then to cancell 3 days after it arrived. That was in Oct / 09 and an other shipment arrived on Nov. 13th /09 and I was charged $93.95 for this one bottle of 60 pills. Shame on me I did not do my home work on this one. So beware of this company. Theri customer service is past being bad, are all like a bunch of robots, reading a script. They were not helpful at all. When I said I had called and cancelled and had the confermation # they told me they had no record of it, there for they could charge me for it. My credit card company put a hold on my acount when this company came up with a charge on it. When I call them they told me that they had to many complaints on them and would not releace funds with out speaking to me. So I would think be for useing them.
Pure Nutrients Reviews & Complaints
I ordered a 14 day trial of ColoDetox XR. The shipping charge of $2.49 hit my bank on 9/29/09. I cancelled the order on 10/01/09. On 10/14/09 my account was charged $89.00 for the product. When I originally called I was told the product had not been shipped yet and the account was cancelled. I ended up receiving the product and a charge. I am returning the product in the original package, untouched. I was told when I called today that I could not receive a refund, no way, but they would send me 2 more bottles and cancel my account. I was placed on hold while the representative spoke with a supervisor regarding my situation. I never got to speak to any so called supervisor. I don”t want the product, have previously cancelled the product and am now returning the product. I just want the $89.00 credited to my account and assurance the account has been closed. I have also contacted my bank to reject any charges from Pure Nutrients to try and protect my account. Thank you for any help in this matter.
Pure Nutrients Reviews & Complaints
I ordered a sample of Pure Nutrients Cleanse and not until I had entered my account infromation did it say anything about automatically charging me $88 each month. I called the very next day and cancelled but they state that I made not such call. When the sample arrived I refused it and returned it UNOPENED. A week later I recieve my bank statement and they had charged me $88 for a shipment I had not received. Again I called only to find out that they did not have any record of me cancelling. On June 4, 2009 they credited me $44 but refused to credit the remaining amount. I just received my second bank statement and it shows where on June 4, 2009 they charged me another $93.95 for product I never even received. Before that date a second shipment came and I also refused it and returned it UNOPENED. I just got off the phone with “Albert #24214” who informed me that they don’t have to refund me anything even though I have not received their product. I want my money back and will go to what ever lengths it takes to see that this is done. Sharon Begemann
Pure Nutrients Reviews & Complaints
I ordered on 6/7/09 Nature Cleanse & Acal Advanced and was charged $5.95 for each on 6/8/09. UPS delivered the product on 6/15/09. I had 14 days trial as advertised and was billed $88.00 on my VISA 6/24/09. This was not the advertised trial of 14 days…it was only 10 days. I canceled everything this morning and was told I could only be refunded $44.00 of the $88.00 charged to me. This is not acceptable and I want the balance of $44.00 credited to my VISA immediately. My cancelation number is #4910450TC” Please confirm this has been taken care of as soon as possible. Sincerely, Carol E. Roslanic 2745 Birchcrest Dr. SE Apt.#509 Grand Rapids, MI 49506 Ph: [protected] Email: [protected]@att.net
Pure Nutrients Reviews & Complaints
I ordered this product on line. Withing 10 minutes of ordering it I cancelled the product. They told me that they were going to charge me the shipping and handling anyway. I argued with them that I just ordered it and they didn’t ship it yet. They told me that it was in there terms. No where in there terms did it say that I couldn’t get my shipping and handling fees back if the product wasn’t shipped and that I cancelled the order. Finally they told me that they were going to debt back my account of the $5.95 s & h fee. That was on Friday, May 22, 2009. Tuesday, May 26, 2009 I checked my bank statement and I saw that they charged my account the $5.95 shipping and handling fee. I immediately called them. They kept me on hold for about 10 minutes. They told me that there was nothing that they could do and that the product was being shipped out. I told them of the conversation i had with them on Friday, May22, 2009 and that they were not going to charge me that fee and that I did not want the product shipped to me and That I didn’t want it. They told me that there was nothing they could do for me. I asked for his name and he hung up on me. This company lied to me. Stole my money when they told me that they that weren’t going to charge me. I had to go to my bank cancel my card, file dispute papers with this company. I will fight this all the way. It’s not the money it’s the principal. You people did what ever you wanted to, regardless that I called 10 minutes after the order. Regardless that they told me they weren’t going to charge my account. How many other consumers have you done this to?? You sham people and lie to them and steal there money. I want my shipping and handling charges refunded to my account. I will contact the better business bureau about this company and the con artists you have working there. I will black list this company any way I can. If ophra is giving this company her stamp of approval, I don’t think she would if she knew how you handle your affairs with the consumers who work hard for there money. People do have a right to cancel a product if they don’t want it and get there money back, Especially if the product wasn’t shipped yet. God is watching over thieves like you. What goes around comes arount
Pure Nutrients Reviews & Complaints
I placed an order for Nature Cleanse for the 13 day free trial. On the 13th day after ordering I tried to call the number to Customer Service and cancel the order, I was put on hold and left there for about 3 hours. I never got to talk to anyone. On the 14th day of the free trial I called and tried to cancel the order, I was put on hold most of the day (hours)!!! I still never got to talk to anyone! They were Closed the 15th day so on Monday morning (today) the 16th day I called the company to cancel my order. They said that they would cancel the order but that they would still charge my account for the $88.00. I explained the process of trying to reach them the previous days and they didnt seem to care. I also explained that I will be contacting the the Att. Generals office and the BBB. That didnt seem to bother them either. This 14 day trial is a SCAM!!! I would stress that you DO NOT take this free 14 day trial offer. They will still charge your account!!!
Pure Nutrients Reviews & Complaints
I received this product. Tried it for 2 days and cancelled because if I didn”t they would charge my account 88.00. Much to my surprize I had checked my account and they had taken the 88.00 out of my account the day after I had cancelled. I have been trying for several days now to get ahold of the company. Finally got ahold of them 9 days after the fact. The lady told me I had not called in and cancelled and there was nothing she could do. I then called another number the next morning. Told this lady everything she said that I needed to contact a web site at [protected]@purenutrientsproducts.com and try and get my refund. I have searched for an hour now for this site and it does not exist. Now what am I going to do about getting my money back.
Pure Nutrients Reviews & Complaints
I tried the product and when I wanted to cancel the order, I called the above number and was on the phone for approximately 45 min waiting for someone to answer. Then an animated voice told me to go to the website. The voice said the above web address first and then said it was “[protected]@purenutrientsproducts.com. Either way, there is no way to cancel an order that will bill me monthly unless I cancel, which, of course, is what I want to do. [protected]@comcast.net