Purolator Inc.

My nomination for worst customer service ever goes to Purolator Courier of Canada. I called them to have a large package picked up in Canada and brought to me in the U.S. I requested Ground Service at $57, because Express was around $400. Before I hung up, I double-checked “That’s going to be Ground service, right?” and was assured it would be. When the driver went to pick up the package, he did not communicate any of this information. He made the sender fill out the waybill, which does not display an option for Ground Service. Instead it reads “U.S. Deferred”, which is Purolator secret code for Ground. After the sender checked off Express service by mistake, he didn’t correct them. Now Purolator is claiming the waybill has precedence over my phone request, even though they knew it was a mistake. I can’t afford $400 for a shipment, so I refused receipt of the package. They are returning it to the sender and are going to try to bill the sender for the return. How are these people still in business? .