I am deeply appalled and shocked at the bad customer service I was given at the Q&M clinic at Bukit Gombak MRT station. On 15 Aug 11, 5.30pm, I walked into the Q&M clinic located at Bukit Gombak MRT station, wanting to enquire about Invisalign braces as my friend is currently undergoing that treatment with Q&M. I approached this long-haired Chinese lady at the counter who was talking on the phone. When she saw me, she glanced up and continued her conversation, without even indicating if she was going to attend to me. I walked in wanting to be a potential customer and was rudely greeted by her horrible customer service. I walked out after 5 minutes because I do not know how long I have to wait for that lady”s conversation to end. Her attitude was downright atrocious. Thanks to the bad experience I had, I will now do intensive research to see which dental clinic has favourable responses. Previously, I had wanted to undergo this treatment with Q&M.
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Q & M Dental Group Reviews & Complaints
I had visited an overseas dentist a couple of months ago and was told I have a couple of small decays. I mentioned this to Dr M Goh when I visited Q&M Dental Whitesands branch. I was charged $120 per filling and had to pay a total of close to $400 inclusive of GST. I was flabbergasted. There were no complex procedures and it took around 20 mins for 3 small fillings. The fee chart showed that a tooth colour filing cost around $70-$120. As mine is a simple and small one, why am I charged the highest rate? This is not right – overcharging a customer just because I don”t have a local address despite being a citizen.