I was trying to find a part for my Cadillac SRX that no one had. I put an add of one of those sites that says hundreds of dealers will see your request. Quality called me. I described the part in great detail including the vin number, part number and even the measurements of the part. I was assured by Ben that they had the exact part. I asked him where the part was coming from and he told me that they had many warehouses and he was not sure which one would be shipping it. That was on a Friday. I was promised the part by Tuesday of the next week. Tuesday – Wednesday- Thursday and still no part. It finally came on Friday afternoon. They had my specifications right on the invoice, but the part matched nothing that I had requested. I immediately called their toll free number and was transferred to Lucas in shipping. I told him what had happened, and that they sent the wrong part. I also told him I would not pay return shipping or return stocking since this was their fault. he e-mailed me a return slip – which indicated that I had to pay shipping before I could get my refund. So I called them back and this time spoke to Phillip. He said that he will be getting with a supervisor and call me back on Monday, and that they would arrange for a ticket and to have the part picked up by Fed-Ex. Today is Friday and I have to wait until Monday to start this process. I had ordered a part from them several months ago. It arrived quickly and was the wrong one. I promptly returned it with a ticket that was provided to me immediately. But it took nine phone calls and six weeks to get a refund. This company uses many different sites and names, but the phone numbers are the same. They don’t care if you get what you ordered or not as long as they get your money. Also I have yet to speak with an American when I call. .
This complaint and/or review was posted on HolySmoke.org on 15:00 pm, June 10, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/quality-auto-parts-review/.
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