If you value your cleaning deposit DO NOT rent from these people. If you expect what you will get back on time forget it. I notified them by email of the new address and asked for a response acknowledging they received it and was ignored. When I called it in they claimed it had been returned even though all my other mail was being forwarded just fine. They require you to use THEIR carpet cleaner which at $250.00 was twice the cost of other reputable companies. They require you have window blinds (not drapes) which can be easily cleaned, professionally cleaned which at $145.00 was both pointless and ridiculously expensive. No matter how clean you leave the place they charge a $129.00 “minimal” cleaning fee. We left the place spotless, even cleaning under and behind the stove and refrigerator. Then they add on additional fees for things like “wiping down” a hand rail. They even added a fee to fill in a “nail hole” from hanging a picture. They charged for batteries and labor claiming to have replaced all the smoke detector batteries even though they were all working fine. Out of my $1100.00 cleaning deposit they returned $361.00 of it. .
This complaint and/or review was posted on HolySmoke.org on 14:45 pm, June 19, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/quality-property-management-review/.
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