I found this company through google, from initial look the site seemed good. Found what I wanted and purchased through the site. After a week I still had no confirmation on my order. I called and managed to get hold of someone using 141 and I was promised it will be posted. That was 4 weeks ago, 7 emails and 10 calls with no answers. Extremely annoyed, especially now I have seen treads after treads of conmen! If you are reading this DO NOT USE. In the end I found another company Atlantic Signs www.housesignsonline.co.uk I spoke to them, they answered their phone, great advice. I have ordered from them and the slate is arriving next Wednesday. I recommend using Atlantic signs as you will not get your money back and receive anything from Bespoke. WHY ISNT THIS BEING REGULATED LIKE EVERYTHING ELSE!!
Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 10:47 am, April 20, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/quality-slate/.
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Quality Slate Reviews & Complaints
I ordered a Quality Slate sign weeks ago and it has not arrived. The company will not they will not answer emails or phone calls. The Quality Slate domain name is registered to a Stephen Newth who is at 52 Heol Caradoc, Aberdar, CF44 9BD. Bespoke Slate House Signs Ltd. Unit 4 The Quarry Pentrebach Road RCT CF37 4BW is a fake address and the other domains are registered to Saint Kitts. The company Nochex is facilitating the payments: https://www.nochex.com and they are profiting from the scammers.
Quality Slate Reviews & Complaints
I ordered signs in May – which did not arrive for two months (the website promise delivery in 7 days…) During this time Quality Slate Signs were totally un-contactable and did not respond to any of my correspondence. When the signs did eventually arrive, only half of the order turned up. I found them in the garden of a neighbour having been thrown over the fence. I was then promised a refund for half of the signs, which I never received. I have emailed/called/messaged regularly in last few months, but either get an unhelpful response (i.e. we will let you know… / it has been paid…) or am completely ignored or blocked. Some of the worst customer service I have ever received.
Quality Slate Reviews & Complaints
I placed my order with Quality Slate Signs on the 10th April and have still not received my product. I have rung several times and usually no one answers the phone. On the rare occasions that the phone has been answered the person on the line has lied to me and said that the sign must have got lost in the post and promised me a refund which has not happened. They have said this twice. I understand this is a line they use with a lot of customers, from reading other online reviews.