Raw Hair Factory - Never received the hair or refund!!

Reviews: 1


Total views: 510

Published: 08 October 2018

Posted by: Anonymously

do not buy from raw hair factory……… you will not get your order and money back!!!!!!
i found the company raw hair factory (address: 12125 e 65th st indianapolis, in, 46236, united states) on instagram, whatsapp +18125104247 my first purchase went through but delivery took so long then i placed another order of $923 and $1358, my first ever odrder with them was missing 4 bundles worth $260 and they promised to include it in my second order.
the said order was suppose to ship on friday 13th via dhl which i was suppose to receive on monday,,, throuout the weekend i called and texted asking for tracking details but no response even when i could see them online via whatsapp they wouldnt respond. on monday16th i finally got thru when i received a message that dhl will not ship, although that evening dhl had a problem with their system, i simply told them if it was shipped when it was agreed we wouldnt be in this situation so i complained as any customer would and i said if they cannot post to me they should consider a refund as its no good to me if i cannot get it. the lady told me i wiil be charged 30% for restocking , i immediately said no and i sought for alternative means of posting, within minutes i asked the girl to give me the weight of the item and i would send a courier to pick it up,,,, from then on no one resonded to my calls nor whatsapp messages until wednesday 18th when they claimed a refund was made but they never sent a receipt. on wednesday 18th i sent them a screen shot of me filling a report against them that was when i got a screen shot from them claimimg they have refunded me 2 days ago, unfortunately for them i have the same billing system (wix.com) and figured out the screen shot was backdated and that platform cannot issue a refund….. the reciept i should get is suppose to be from their credit card merchant.
till date no refund has been issued and i have not received the hair i ordered
they blocked me on whatsapp and instagram, that company is holding unto my $2281 + $260 (from my first order)
this is so painful as i now have to pay my customers back with my own money. do not go near them…. i have all our conversation documented and will provide it when needed.

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