I see that this place has a lot of great reviews, so my friend must be one off case then. But out experience there was quite disappointing. We checked into our appointment early. We had taken the day off from our work and reached there well before time. She had to get her new moulds. The waiting area was a little untidy and trashed in a corner. She said it wasn’t this way the last time and I believe her. But shocking was when we had to check ourselves in. We had the whole register in front of us. We could see the details of all the other patients in there and that’s not safe at all. We also heard the staff shouting around while talking to each other and it seemed quite unpleasant and unprofessional. The bad part is that this was not all. We got the moulds and they were not proper fit. They said they will have to take her impressions again and make a new one. They called us back after a few days and that was okay. I again drove her up but these moulds were faulty too. They broke in a couple of days. This had really put her off as we had to take our days off the work too. We did expect them to get it right at least the second time. The treatment of the staff was not much better than what I had seen the first time. We tried to bring this to their notice but they did not seem to have taken it well. Anyway, I don’t think my friend of I are going back there anytime. But I would suggest you too to look somewhere else if possible. Our experience was not as good as many others here.
This complaint and/or review was posted on HolySmoke.org on 14:06 pm, August 11, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/reading-orthodontic-group-inc/.
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