Regal Cinemas

Regal Cinemas Reviews & Complaints

Reviews: 35


Total views: 4201

Published: 07 November 2019

Posted by: Roe Johns

05/16/18 My name is Roe Johns I went to see the Avenger movie in 3D at 4:00 pm. I went to the counter (I was the only one there) I told the young many I wante to see the Avenger 3D I gave him my Regal card he asked my If I wanted to claim my free small soft drink I told him I did. I went into the lobby the young lady took my ticket and told my to go to the left side of the theater. I noticed the movie I payed for was on th right. I asked her for the 3D glasses the manager heard me speaking to the young lady and said I did not need glasses for that movie. I explained to him I was going to the 3D movie. He than gave me the 3D glasses. I went into the movie (I was the only one in the theater). When it said to put your glasses on it was all blurry. I went back to the lobby and told the manager he gave me the wrong glasses. He said they were the right glasses and he would take care of it. When I went back into the theater it was 3D. Half way through the movie the movie shut off. I went back into the lobby and spoke with another manager around 5:00. He said he would look into it. I went back into theater the manager came in and asked me for my reciept. I gave him my reciept. He said I did not pay for this movie but for the Bad Samaritan. I explanind to him that the your man printed out the wrong ticket and I explained that to the previous shift manager and he got me the 3D glasses. He told my I would have to pay the extra 3 dollars If I wanted to see the rest of the movie. He asked me how I paid for the movie, I told him debit card. He than asked me for my card. I told him this was not my mistake he said he would need the card for me to watch the rest of the movie. Regrates. Regrettably I gave him my card he went out and charged me an additional $3.50. I felt like he was treating me like kid trying to sneak into the higher price move for a lower price. I should have just walked out when he asked me for my card. After the movie I went back out and confronted him about the situation. I told him it felt like he was treating me like a kid. He asked me If I wanted my mony back I told him NO its not about the money. I”m not sure of the spelling of his last name (Troy Lampheter). This youg man needs some councling on customer relations. Very Disappointed Roe Johns

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