We had a one-year contrct with Regus Virtual Offices and it automatically renewed. We made an agreement with the center manager to stay 3 more months and the be let out of our contract. The manager agreed and raised the rent for those 3 months and we had to pay monthly charges for phone/fax/it bundle even thought we were not occupying space. After our 3 month renewal contract was over, they sent an invoice fro $1,175.20 even though I went over every detail of our agreement so that I fully understood. They were going to charge us for all of this nonsense that didn’t make sense. I called the manager and let her know that I meant business. She is quite dubious so I asked to speak with her manager. They did credit the nonsense items and only charged us for “wear & tear” at move out which came to $270.00. I was happy to pay them the small amount so I would never have to deal with them again. Regus’ unethical method of doing business is they will try to drain you of every cent by adding nonsense charges on to your invoice. They will charge you for everything and some people probably pay these charges. Not me as I fought them all the way. Sometimes we get too tired to fight so be very weary of entering a contract with them. They will unethically charge you for the air that you breath in their space and then you have to spend time fighting tooth and nail every step of the way to get your money back. They are a very unethical and dicey company to deal with. Not worth it. Stay away. .
Consumer Reviews and Complaints
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AMERICAN METAL WORKS
In August of 2004, I MARK, the owner of (name deleted – see below) ordered a set of AMERICAN METAL WORKS rims for my 2004 SUZUKI
This complaint and/or review was posted on HolySmoke.org on 14:12 pm, December 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/regus-review/.
The reviews & complaints posted about Regus was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Regus as per Section 230 of the Communications Decency Act.
Stay away Stay away you have been
Stay away Stay away you have been warned
In May 2014, I coalled Regus office
In May 2014, I coalled Regus office space, to inquire about executive office products for my corporation. I spoke to Michael Smith, the manager of the Tuscany Plaza facility in Greenwood Village, CO. I had a wide range of questions, but one in particular. When we decided that we have grown to the point of justifying an office suite, will we be able to mail forward, using the US Postal Service, all of our mail to our new suites… Mr. Smith and I decided to move forward, and I agreed to lease a virtual space in the bulding. We maintained our relationship for 6-7 months, then I decided that it was time to move into a larger suite. I went on line and performed a mail forward, so that there would be no delay in recieving my company’s mail. Over the last few weeks, one of my large clients and my staff performed a large monitary transaction, and before it could be caught, The envelope with our very large check, was mailed to our former suite. It was mailed on December 8, and we deligently checked the PO Box, where the mail was forwarded to. Today, December 22, I became aware of it, and called the vendor to confirm the mailing, then I called the former suite, and was told that I did have a pile of mail. In a very threatenening way, I was told that they would give me this mail, but every future piece would simply be return to sender. I immediately went to the building, retrieved the mail, but there was no envelope from our client, with the huge check in it. I asked the untrained receptionist , “Why is there mail here, when I did a mail forward 7 weeks ago with the Postal Service… She plead stupidity. I asked for Mr Smith, and he was conveniently not available. I left a message for him to call me, but in three hours, no call. I called that location and a few others asking about mail forwarding… Finally, I reached a manager at one of the branches. She explained to me that the Postal Service will not forward mail from an executive suite, and that it is the clients responsibility to inform all of their vendors of a new address. This is the worst example of a scam that I have ever seen. Now, they will forward your mail, for an enormous cost; something like the postage plus 2.00 (or more) for each envelope or parcels are much higher. I would have never placed the 20K plus check, that I will now never see, in jeopardy, without asking this simple detail. Please do not do business with these scam artists. To achieve a 5.00 billable product, they have evidentally returned my envelope with my very large check to my client. However it hasbeen nearly three weeks and they do not have it… So, we do not have it, they do not have it, and it has placed a needless strain on a very profitable client. I will never allow any of my companies, or anyone that we come into contact with do business with these idiots.
Regus' Cancellation Policy is not consumer friendly
Regus’ Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. This was not pointed out to me when I signed up for my virtual office. When I tried to cancel, I called my local Regus office at 7545 Irvine Center Drive. The person who answered told me I needed to call the billing department to cancel. They gave me the toll free 800 number to billing and told me to just call and tell them I wanted to cancel. I called and was excited to hear that there was a pre-recorded option dealing with cancellation but when I actually selected that prompt, it said that department was close or unavailable and it directed me back to my local Regus location. I tried calling the toll free 800 number for weeks thinking the person at corporate that handled cancellation was just out of the office or not available. Now, I learned this was an infinite loop purposely done to confuse consumers for the auto-renewal to happen. After going through this for a few weeks, I decided to call the local Regus office again and I told them the frustration about what had happened. The receptionist stated that I was given the wrong information and that only a manager at the current location could help me with cancellation. She also told me that I had to have cancelled within my 60 days left in my agreement and when I talked to her I was within 45. I told her that I had tried but was given the wrong information about how I needed to cancel. She said she would have the manager call me – this never happened. A month later, my corporate credit card was cancelled so Regus starts calling me for payment. I told them of my cancellation issues and that I did not believe my contract should have auto-renewed for another year. Lilliana Flores who helped me said I was given the wrong information but said she had to talk to the manager Jason on a resolution. She told me the information I was told was wrong. She told me I actually had to cancel 90 days in advance. I explained my situation and why I felt I should be let out of my contract via auto-renewal. I have already satisfied my 1 year initial contract and because of the run-around I got from employees at that location, I was given the proper information to cancel in the correct manner. I don’t feel like this company is here to help anyone but themselves. I don’t feel their cancellation policy is clear and it seems that I have read complaints from other intelligent business men and women who have faced the same issue. Some are even attorneys or had hired attorneys to help them with this matter. I am here to warn everyone not to deal with Regus. I had previously dealt with a competitor of Regus and had a wonderful experience and the cancellation was not as cumbersome. Do not deal with this company. They don’t care about you or your business. This is a virtual office we’re talking about not a physical space. There is no worry about re-renting a virtual space. It’s a glorified mailbox address.
DO NOT RENT FROM REGUS 1501 Broadway
DO NOT RENT FROM REGUS 1501 Broadway They are loaded with HIDDEN CHARGES AND FEES in the fine print of their pages long agreement. Every little thing you do with them comes at a cost. Did you happen to leave your office keys at home?? That’ll be $8 to have the receptionist open it for you. Did you want to use the projector in the conference room you’ve already booked and paid for?? That’ll be another $50. Oh, did you want to cancel that conference room?? That’s going to cost more than just keeping the room empty for the time you reserved it. They’d be better off just baking all the costs in and saying that’s what it costs, instead of scamming the money out of companies by claiming “it’s in the agreement.” Their billing department is a complete mess. They do not describe charges on their invoices and when mistakes are inevitably made, they cannot correct them in any kind of timeliness. There are better office solutions out there. Avoid Regus
I signed up with a Regus mailbox
I signed up with a Regus mailbox around May 2014. They have you sign up for a yearly contract and ask for a one month deposit of $79 to “protect themselves”. What this sevice does is give you a professional mailing address for you to receive your mail that is more professional sounding than a PO box. I’m not sure they actually have mailboxes since in order to pick up your mail, you need to ask the lady at the front desk for it. Regardless, even if they do, the service they provide would be a dressed up version of a PO box. After 3 months, me and my business decide to move to Florida. I call Regus to cancel my mailbox since I no longer need it nor would I need it in Florida, and since I paid a security deposit I had no problem taking it as a loss. The lady proceeds to tell me that there is a 90 day “cancellation notice” required and asks me if I “read the contract”. I look up the contract and in tiny print, around 8 font, it does notify you about a 90 day notice. So in fact, they were legally correct. However, why in the world do you need a 90 day notice to cancel a mailbox (one that may or may not even exist), especially when you already paid a security deposit. A landlord cleans your apartment, paints it over, makes repairs, and then has to market it, and they usually only ask for a 30 day notice. Why does Regus need 90 days? Reading over the contract it makes note of “late fees” and “failed payment” fees without even noting how much these fees are. It sounds a lot like “we’ll charge you whatever we feel like charging you”. So what I’m saying is, yes the 90 day notice was in the fine print, but what this is is an abuse of contract. Preying on their customers knowing that nearly all of them won’t read most of the fine print in every contract they sign, and then offering an outrageous 90 day notice trying to squeeze an extra 3 payments out of each cancelling customer. They then speak to you in an incredulous tone saying “but sir, you didn’t read every single word of the contract?” This is the type of company that will continue to squeeze every dollar until a court of law tells them they can’t do it anymore. Reading complaints of dozens of former employees online tells me that this is a company with a culture of screwing over not only their customers, but their lower employees as well. Looking at all the evidence, it is very clear that this is a bottom line company looking for every possible shady way to squeeze money out of their customers by playing the “read the fine print” card and on top of it asking for a security deposit. It takes them one day (or maybe no time at all) to change the mailbox. What this is is a ripoff.
I wanted to setup a virtual office
I wanted to setup a virtual office for my business so I contacted Regus. They provided all the information over the phone and thru email. I agreed to the agreement and according to the agreement a payment was due for the intial amount. I went to there website and entered my card info. Later I find out that they never attempted to bil the card until 7/30 when I was trying to pay it on 7/3. The card I had used was temp. card until the real one came in the mail. Thinking that the services were never activated I just gave up and forgot about it. The other day I recieve a collection email from an agency claiming I owe Regus $1278 for a service I never used or knew was active. I never did the final legal postal form which is a requirement for the service for which I got. They have been very hard to talk to almost like a bank. I believe there invoices and agreements to be misleading. Incorrect information was stated which resulted in it not being paid and my thought that it was not activated. When I told them my point of view they just stuck to an agreement even tho it is obvious that the services were never used.
On April 15th I received an invoice
On April 15th I received an invoice from Regus (attached) for a total amount due of $408.33 covering services for the months of March and April. The invoice was followed up with two subsequent emails on April 23rd and April 29th from Cherie McClelland (Regus representative) warning that service had been suspended pending payment in full for the balance due. On April 29th I proceeded with an online payment to Regus of $204.14 using my First Niagara MasterCard debit card. However instead of Regus applying this payment to the balance due, they proceeding with forwarding the total amount due of $408.33 to a 3rd party collection Agency (NRS). I was contacted by NRS (email attached) requesting payment for a total of $577.33 (including the original balance of $408.33 and collection agency fees). On May 19th I made an ACH phone payment to Jake Ryan of NRS for the total amount due of $577.33. As a result of this payment, I had now paid Regus a total of $781.47 to settle an account that had a balance of $408.13. When I pointed this out to Regus and requested a refund for the initial overpayment of $204.14, they initially claimed they never received the payment made to NRS (even though Jake Ryan made it clear to me that the payment was already forwarded to Regus). Several days later, Regus was forced to admit that they had the payment after I confronted them via email with copies of my First Niagara statements showing both payments debited from my account totaling $781.47 I again demanded a refund for the April 29th payment in the amount of $204.14. Cherie McClelland then claimed that she had to get corporate approval from her corporate office and could only do so by sending an email request and waiting for a refund. At this point I felt Regus had displayed a high degree of dishonesty and I decided to I told them they had 3 days to either process the refund or let me know exactly when it was going to be processed. Cherie then claimed she could not do either until she heard back by email from her corporate office. On day 3 I reached out to Cherie once again warning her that I was going to start a bank dispute after 5pm if I did not get confirmation of a refund or a firm date by when it was going to be processed. She again repeated the same dishonest storyline about waiting for “Corporate” and even claimed that the payment I made to the collection agency stays with the collection agency and does not go to Regus (which I found ridiculous and one in which NRS discounted). I was forced to file a dispute with my bank which offcourse Regus lost because they had nothing to stand on. Cherie McClelland is the main person you will talk to at this place. However it is operated by Jayme Morris. They are all very dishonest. Never send them payment via wire or with cash. Preferrably use a credit car and not your bank debit card. You are guaranteed to be defrauded at some point by this people so make sure you can dispute charges with your bank. They are all rude, disrespectful unprofessional liars who will try to do all they can to steal from you. So be careful They tried with my and by mercey of my bank they failed. Its no suprise Regus has such a crappy reputatio on these site. All this bad reviews mean something.
Regus provided me office services. I changed
Regus provided me office services. I changed the credit card I used for automatic billing. I notified Regus. They did not make the change and instead canceled my account when the old credit card didn’t work. Then they said I owe 6 months of payments plus collection fees and wanted to charge me a reinstatement fee to reopen my account. They are completely incompetent and outrageous scam artists. I think they must be going out of business and are looking for ways of generating extra fees.
During the month of January 2014, I
During the month of January 2014, I met with Gabe Regalado, who was in charge of renting office space for Regus at 1999 South Bascom Avenue, 7th Floor, Campbell, CA 95008. He was very helpful and very personable. He suggested that I get a “virtual office” first. Quite frankly, this was a complete waste of money as all the receptionist did was forward the office number to my cell phone. They did provide internet access. However, it was almost always a pain in the neck to get the Ethernet to work. All other services like using the copy machine or calling out on the office phone was a la carte (They charged you extra for using them). You did get free coffee and water (whoopee!). At any rate, I gave an $800 deposit for the virtual office and another $1800 deposit for the actual office. I had one office space without a window for three weeks and then they switched me to an office with a window when it became available. As it turned out, this was a new business for me. I held seminars and tried to sign up clients for retirement and estate planning services. The reason I did not want a long term rental commitment was because I was not sure how things would work out, being as it was a new business for me. After doing two postcard mailings and four seminars, I had not brought any income into the business. This was not the fault of Regus. However, I sent my entry card and office keys to Regus by certified mail, giving them notice on April 20, 2014 that I was surrendering my office and giving more than 2 months notice of termination. When I was sitting in the conference room with Gabe, I expained my vision. It was clear to him that I would not be in the building long term. As I continued to do seminars (assuming my business was successful which it was not), I would be holding seminars in different locations throughout the San Francisco Bay Area. This is the reason I went to Regus in the first place. As my seminars moved, I could move my office space to another Regus location close to my clients. Gabe understood my business plans and needs very well. He had me sign in a few places on the contract. He verbally told me several times, “All you need to do is give me two months notice before you move out of your office.” That was well understood between us. I never got a copy of the contract and was unaware that he had modified the contract after I signed it to a yearly contract without notifying me. He never said anything and I never received any copies of the contracts or any indication of the nature of the contract as they billed me for one month for June 2014 in May 2014. The only way I found out about the change was when I was contacted by a bill collector circa June 6 for an amount of $9700.00. I could not figure out how they arrived at this amount. I finally deduced that what Gabe did was alter the contract without my knowledge and submitted it so he would get his full commission for renting the office for a year instead of only for a few months. To put a few extra dollars in his pocket, he threw me under the bus, by modifying / completing the contract that was not what we verbally agreed to; not notifying me or providing me with a copy of the contract. I received no indication of the terms other than what was verbally agreed upon between the two of us from Regus and only was able to deduce what happened after they turned the contract in for collection. I enjoyed meeting Gabe and doing business with him. He is very personable. However, this is one of the most unethical actions I have encountered in business. I’m sure his area manager, Dominic, and his president, Dixon, will use the full power of their financial might to smash little guys like me, but people should know what sleezeballs they are doing business with before engaging in business with them. Frankly, I tried very hard to work this out, but they think they have me over a barrel and there is nothing I can do about it. To me, this is very short sighted on there part, as any money they think they are going to collect is certainly not worth the negative publicity. I will be going to file charges with the Campbell police but they usually consider this “a civil matter,” although it’s no difference to me whether they extort money out of me this way or use a gun. I will also be filing a complaint with the California Department of Consumer Affairs.
I purchase a mail service from Regus.
I purchase a mail service from Regus. I told Fred Johnson of Regus at the time that I only wanted the service for one year. The year ended on May 31, 2013. However, I called the general manager several times to inform him that there were issues I was not pleased with and to remind him that my service would end on May 31, 2013. However, he took two weeks to return my calls. In fact, this is one of the main problems I was going to discuss with him; they always take a long time to return any calls and many times do not return calls. When I did not get a call I sent an email in the second week in March 2013 confirming that my contract ended May 31, 2013. Mr. Paul Panickaveetil, General Manager stated, “Sorry for the delay in getting back to you. I have received your notice today March 22nd and have submitted your notice to bring your agreement to an end to Regus Billing Department.” From: Paul Panickaveetil Sent: Friday, March 22, 2013 5:53 PM. Now the new general manager states in From: Orville Liddie Sent: Tuesday, April 30, 2013 4:15 PM, states, “I received your forwarded e-mail about a request to end your agreement. Your agreement is showing ending May 31, 2014. Your request did end your agreement for 05/31/2014. The deadline to end 05/31/2013 was February 28, 2013.” Regus scam is that they claims that their contract automatically renews so you must give them notice 90 days in advance to the expiration of your contract; thus you must tell Regus again and again. It means that Regus does not recognize the end date on their contract. Now they keep billing for charges that I have not incurred then charge late fees. Regus also sent me a notice that if I do not pay the bill I must move out when I had never moved in and the contract already expired and notice given. Thuss, there was never anything to move out. Furthermore, I already gave them notice and my contract had expired. Thus, they are charging for an expired contract and adding late charges. All my payments during my contract period were on time till the end of my contract with Regus. Regus kept billing my charge card for the services not rendered and so I disputed it through the credit card company. Regus was given an opportunity to justify its charges but has not disputed it but instead chose to keep sending me harassing notices concerning paying a bill that I have not incurred. I have tried to contact them and no one return my calls. I have sent emails and they have not been answered. Regus business practices lacks integrity, and is basically a rip-off scam. Buyers beware! www1.regus.com/zsys/ncms/en-us/landing/searchEngine/default-officespace-2.aspx?keyword=Office Space
Regus Group Reviews & Complaints
1 regus uses usa government name to convince of legitimacy…tells you to have signature witnessed by attorney as government checks and must approve application?????? 2 doesnt send receipt/invoice either hard copy or by email 3 deducts simply fantasy amounts from your bank account with no explanation 4 rang many times to audit my paid for services..had never heard of my account
Regus Group Reviews & Complaints
1. Fire extinguisher placement and their regular checkup (Safety) On 15th floor there is only one extinguisher which is empty. (Non-compliance of Safety procedures) Snapshot attached for your reference. 2. Entrance locking system malfunction (Safety) Since very long its being highlighted but Regus, BBR team just not seems serious to rectify. 3. Washroom exhaust system malfunction (Health) Since long installed exhausts are not in working condition and due to it an unbearable ambiance surrounds even outside washroom (in corridor). 4. Air Conditioner recurring malfunction issues (Discomfort) Since May 2018, several times same Aircon got out of order and they take days and week to rectify. We can understand that if that happen on a instance its acceptable but repetitive incident shows some fishiness and need to get it scrutinize.
Regus Group Reviews & Complaints
2/10/19 After Basepoint was taken over by Regus, a number of dishonest and underhand practices have arisen. just before Christmas last year, the rent was upped by 25% although they struggled to get this through. Causing anxiety and stress for many of the small business owners who rent space over the Christmas period. Now we are moving out and low and behold they introduced an exit clause into the renewal contract – without informing the tenants – which is equivalent to 1 months rent. it is outrageous and downright dishonest. I get that Regus have to pay for the acquisition but ripping off your customers is really not a good way of doing this. We are now leaving Basepoint after 5 happy years and to be faced with a massive exit charge which has been sneakily slipped into the renewal contract is outrageous. this should be waived.
Regus Group Reviews & Complaints
Account # 9636358 I was constantly over charged late fees every other month automatically out of my bank account and after being over charged I would receive a phone call saying I owe more than what was already taken out of my account and when I would call back to talk to someone about it they would take 2 to 3 days to return my call… I was told I was being charged late fees because of a missed payment from 5 months earlier even though you have access to my account they charged for the month they said I missed and then tried to charge me 5 months of late fees which didn’t make since if you have access to charge my bank account my email my phone number to contact me to resolve the issue instead of waiting 5 months and taking out my monthly payment and then take out late fees when you feel like it… And even after being on the phone with a rep for over a hour to resolve the issue two weeks later the same thing happened all over again… I no longer wish to do business with this company
Regus Group Reviews & Complaints
All I did was to ask a general enquiry via email and I received 10 missed calls within an hour on the first day and another 12 the following day. I had to blacklist thr number on my phone. Is Regus that desperate? I went about to do business with another company because it was totally annoying to be called 10 times in an hour like I owe them something. Date of incident:26/04/2018 Country : Singapore
Regus Group Reviews & Complaints
Appalling customer service and fraudulent clauses in their agreement. Shame on Regus for causing a small business issues whilst saying they want to help you build your business. What a BIG FAT LIE! I have found that I do have a case under consumer rights and unfair clauses so let’s do this. I went to collect post from city west business park the cheeky manager goes we have returned your post without warning, returning our post it was personal attack not a business decision it’s a breach of contract you are being sued for being racist! She was laughing while telling me she returned our post just deliberately. City west business park your a bunch of scammers you caused my business issues now I’m going to cause you issues! Myopic thinking! I am so angry that I am angry I am angry!
Regus Group Reviews & Complaints
April 12th 2018 – I”ve signed a contract for 1 year with Regus Canada, this contract will finish late april, at the begining of the month I”ve tried to see in the website how to finalize the contract, I clicked on the button but received an e-mail that I should send an e-mail 3 months before my contract finish (how I will know that!?), they told me, they sent an e-mail that I never got. How it”s possible, the put this small detail in the middle of the contract, they don”t the contract with you and know they want to charge me 12 months for a place that I will not use, it”s make no sense at all.
Regus Group Reviews & Complaints
As a virtual member, I agreed to pay Regus $89/mo for 12 months. After the first couple months, they began charging me the $89 plus a random charge for $1, 110, $1, 259, and then again for $1, 322. Each time they take the unauthorized amount I have to call them, wait on hold for 20+ minutes, explain the situation for the next 30+ minutes and then usually don’t receive a refund of the money until I call back a few more times. They always take over 2 weeks to refund the money to my account. Each time they say the issue is fixed but obviously, it’s not.
Regus Group Reviews & Complaints
Beware of using their service for the virtual addresses. Charge me although my Account was suspended. My account in Regus, I can’t find any transaction history. Previously my account was overcharged, and they did return my “mislook charge back to my account.” So I was a little wary and thus looking for a new place to change my address. Now, this issue happened, I think I will not use their services anymore. I just emailed them about it, will see if I can even get back my refund. Below are the documents.
Regus Group Reviews & Complaints
Can I ask how you cancel a contract from the very first day via My Regus app if there is not one there to use? I have asked so many times and sent emails immediately to cancel a contract.Regus customer services do not provide a conclusion to any questions asked regardless of the clear evidence have provided. The whole experience, blatant lies, lack of business ethics, integrity has left me absolutely annoyed and ready to contest this issue vigorously.
Regus Group Reviews & Complaints
client number:7986067 complaint: 1. the refund of deposit never come back, have terminated the agreement over than 1 year now. invoice number [protected]. 2.two times deposit has been charged, at invoice [protected] and [protected]. 3. late payment fee was wrong charged, at invoice [protected], [protected], [protected]. have contact the staff many many times but not solved at all.
Regus Group Reviews & Complaints
Company Name: Max Dragon Technology Company CEO: Linda Worthington Contact: +65 [protected] Location: Singapore Regus Office rented: Wisma Atria Singapore Lease period: April and May 2018 It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks?? Sent numerous emails to account.[protected]@regus.com but did not receive reply. This is really bad customer service. If you have a helpdesk contact, we would expect a 24hours reply. Please advise what can we do to get back our retainer refund?? Appreciate your immediate reply. Thank you!
Regus Group Reviews & Complaints
Dear all, I have been sending numerous emails since last april 2019 asking the respectful team of Regus to terminate my contract due to their failure to provide a safe place to work at, in April someone crashed into the premises and with a firefighter broke into an office and smashed everything in the office, with the complete absence of security or regus responsible employees, this was in Regus/ Arkan/ Cairo/ Egypt. I had a client and i lost a deal due to this scandalous scene!! Yet we have been begging till now to terminate our contract and get a refund of the insurance amount, on the contrary we found an email sent to us that all insurance amount was taken already due to our refusal of payment and we have a penalty for this month!!?! What kind of service is that? your branch in cairo failed completely to secure their place, yet they refuse to pay us our money?! What shall i call this?! How is a reputable international company working like that?! Ignoring emails, very provoking way of communication, insisting on whatever they say with ZERO customer service skills, and its all their fault for not securing the place!?! By law it”s their responsibility to secure that place not us! Please i need the head office email, this is completely unprofessional and i wont accept such way we should get back 30, 000 EGP!!
Regus Group Reviews & Complaints
Dear Madame/Sir, I had offices with Regus for one year, and notified you explicitly I am not renewing over several emails in October 2018. After an exchange of maybe twenty emails, they confirmed it is all sorted out. This January 2019, I get an invoice for office space I did not renew with a “gentle reminder” for payment. Are you fictitiously booking sales and receivables here? and how can this process be this INEFFICIENT for a simple non-renewal. Please advise how I can escalate further and end this nonsense once and for all. I just spoke with someone called Albert and Luke in Regus Barcelona offices, Albert said he will send an email so that I can respond with the thread from last year but he didn”t. Best regards, Dr Nashwa Saleh, CFA Managing Director [protected]@bastratings.com www.bastratings.com
Regus Group Reviews & Complaints
Dear Regus Management, I request kindly to improve your system regarding RA Return as promised on your website 30days from the end date of the service. I feel sorry for your agents (Account Help Desk) who has to deal with our phone calls and frustrations, I called Dec.19, 23, 27, 31.2018. Jan.3.4, 7, 2019, agents have nothing to say except for “we expedite the process to the billing department & we will give you an update-24-48 hrs”. I received an e-mail Jan 3, 2019, to fill in ACH direct deposit authorization, which is weird because on My Regus account when I requested the RA return dated, Nov.21.2018, the bank details were already given, & now your office is asking for it again. I understand outsourcing employees to Manila and Madrid but it is certainly affecting your poor customer service. I suggest hiring more people in your back office, where ever that is, especially now that “wework” is on the rise. Anyways, below is our details for further assistance, it”s sad that we have to submit a complaint on this website for your company to take action. Center Name: Pacific Centre-Vancouver, BC, Canada Account Number: 8706026 Ticket Case Number: 805953 Regus account CRM:[protected] Ended lease Nov.30.2018 Requested RA return: Nov.21.2018 through My Regus account. Hoping for consideration. Thank you.
Regus Group Reviews & Complaints
Dear sir / madam, I would like to write few lines about regus, I visited your regus west business park and was very disappointed with the situation, our services was suspended, our company sign was not at board, our mail was hold and they refused to give us, and most important thing is they holding two month deposit + already regus have rent in advance till 31 january 2016, receptions said I can speak with v. O head through phone conversation first with emily and than with g. M sam, I assume, I do not want to repeat all again but was all very dissatisfied situation, which, to be honest, I was not ware or expecting. My reason to visit city west business park was looking individual office, which I was looking for two person, I was shocked with this drama which was created on morning 14th january, 2016 at regus leeds office. Kind regards, shaista qaiser
Regus Group Reviews & Complaints
Dear Sir/Ma”am, We booked office space for a month at Regus Noida, India and we clear our dues at the time vacating space. Since, then we requested many times for releasing our retainer amount, but no action has been taken from your end. We sended our details bank as per the request but no debit has been made, we also made request through login portal but same results, no response. It been more than a year, we expect the response from such a organisation . Please find the below details for our account for reference: Account number: 8531249 Company name: SunBorne Energy Services India Pvt. Ltd. Contact Mobile No. +91-[protected] Email ID: gyan.[protected]@itsmysun.com Kindly resolve our issue on priority basis. Regards Jesme Tikoo Deputy Manager- Secretarial and legal
Regus Group Reviews & Complaints
Dear Sir/Madam, We would like to inform you on our disappointments with Regus company management in Turkey, after having worked for many years. We have been a customer of Regus as Medizane A.S. – Inc. (Since our company was just start up) company and we used to have an ongoing relationship with Regus until this nasty experience. Due to a wrong legal issue (that will be approved after our open court will finalize), the management of Regus took a decision to shut down all of our operations without providing us any information, notice or any comminication. Our company telephones (the assigned numbers to our company by Regus) have not been answered and most importantly no information message have been delivered to our customers. We understood this issue after our customer complain about us through Instagram regarding our phones are not reachable. As our business is mainly pursued by customer relationships, there has been a significant commercial loss on our companies financials and prestige. Even, we tried to reach the management of Regus, it has not been possible for us to reach Mr. Ihsan Erol as the manager of Regus Turkey. As a feedback, we had also some bad experiences in the past with Mr. Ihsan Erol while trying to upgrade our Regus package and rejected to sign it (the contract conditions was completely different than we had agreed on words.). We believe that there is an enormous mismanagement that contradicted with Regus International customer based approach worldwide. In addition to that, every customer has a solid right to reach out to management and to discuss every possible solutions. Unfortunately, this has not been provided to our company and this is not in line with the Professional approach of Regus International. Especially for an office solutions company as Regus, it is very suprising to face with a lack of comminication as that should be its priority profession. Considering our longterm relationship, we wanted to inform International management on this mismanagement issue. Please be informed that we were one of the most important Regus Turkey customers and also supporters for encouraging all start up companies and searching outsource solutions companies in our environment to begin with Regus. With the personal approaches and the ethical understanding of current management of Regus Turkey; it seems to be opposite, from now on. We will be searching for compensation of our losses and try to explain in every field our victim made by Regus. Looking forward to understanding international Regus ethical approach and vision regarding the issue above. With our best regards. Medizane A.S. – Inc. CEO Can iMiR
Regus Group Reviews & Complaints
DO not rent with Regus. Their reps lie about the contracts they make you sign, then spend weeks telling you one thing verbally and committing to it 100%. When you try to move out they will try and tack on thousands of dollars of extra fees, even more than your deposit. And you will be left with trying to find a lawyer or paying thousand s back to them. I guess they figure that the cost of hiring a lawyer is more than paying them more. Disgraceful, and completely against their stated policy of ethics “To carry out our business fairly, honestly and transparently”.
Regus Group Reviews & Complaints
Don”t book with Regus business world, as a new business, their customer service number always goes to answering machine, they don”t answer emails and they charge your card even after you contract has ended. I seriously regret taking out a subscription and wish I”d opted for a local Manchester provider. I”m still waiting for someone to call me days later. Be careful when you cancel as it takes over a week for them to action a cancellation and the online Regus app doesn”t register cancellations.
Regus Group Reviews & Complaints
For the past 2 years, I”ve been asking Regus to close my account. Regus have blocked my account once because they were not able to claim the payment via my bank, even they had the full access to do it. But they just notified me 6 months later and I asked to review the figures. And they kept invoicing me even when my account was blocked. I had no access to the facilities and I had to pay when my account was blocked. I kept emailing Regus that I wanted to settle the payment before the account was blocked and the sum that was supposed to be around 100 euros, had become 600 euros and they didn”t accept to close my account before I pay the 600 euros. I”ve written several emails requesting to close and also providing proof of requests. They always answer the same thing. “I have never requested to close my account”. Regus Portugal is a big joke. The team that is working there is unprofessional. I was able to reach once the manager on the phone and the lady promised that was willing to help me to settle my account. 2 years later, I haven”t used the Regus facilities. My account seems to be closed through my online account. But when I contact via helpdesk they say yes, it”s opened and the bill is getting huge. I should get a lawyer…
Regus Group Reviews & Complaints
Going through the same problem moved out in March, now its June and we still waiting for the retainer to be paid back! They told me 3 times that it was paid and each time there was some sort of error. Call centre has no idea what is going and on and they just lie about things! I am not surprised to see that it happens to other people too!! I will take it to NZ Disputer tribunal as i have no further options of getting my money back So far I had 4 “Confirmed” refund dates 8th of May, 13th of May, 23rd of May and 3rd of June Please see the screenshots for the proof of comunication
Regus Group Reviews & Complaints
Good day I went into a contract with Regus Pretoria, South Africa on 06 Feb 2016 (Confirmation Number: [removed]) to rent a small office. I dealt directly with a Ms. Regional Manager who is the manager for the area, [email removed] . She showed me the contract and explained all the requirements and services. I was pleased as the rental was indicated to be R3380, 00 per month with a once off signage fee of R250, 00. I was happy to pay this to make use of the office. It has come to light that the rental of the office of R3380, 00 is excluding VAT and the the R250, 00 is a recurring cost. This was never explained to me nor indicated in the contract i signed. I have emailed Regional Manager to offer an explanation with no further communication from her. I tried to ask when does rental include VAT as this is the first time I have ever heard of it. I don”t have an issue with paying the require taxes but this was not explained to me upfront when I initially signed the contract. My total rental is now R4366, 00 a month, quiet a bit from the initial contact. In terms of the National Consumer Council all conditions have to be explained to the consumer before the contact is signed, and this case it was not. Because of this dishonesty I would like to cancel my relationship with Regus with immediate effect, however I was told that I cannot break the contract. I would like Regus head office to grant this for me as I was mislead from the start. Regards [name removed] [email removed] [phone removed]
Regus Group Reviews & Complaints
Good morning. I”ve read what happened to jeff in the us and I am sad to say that the same situation is happening to me right now in buenos aires, argentina. The hidden 3 month virtual office fee/contract renewal that, after the 12 month contract i”ve signed, regus try to charge me. Nobody seems to take over my complaint that started as soon as I received the invoice but the one who answered, did that in a rude way and by email (I don”t know where she is or who she is). The gm who sold me the 12 month package is in the office all the time and say nothing about this even when I copied him in my several emails. Someone from somewhere answer my emails in a rude way saying that I have to paid what i”ve signed (In fact the contract is not clear whatsoever about this) however that”s not the point because I stated very cleary that my commintment was for a campus office for 12 month.in fact i”ve got a rate for a 12 month package not a 15 month package with another kind of product I never was intesrested in. What surprirsed me is that the modus operandis is being exactly as it is stated by jeff in this board and exactly as happened in many places according to intentet so, now, I think is not missmanagement here but an organized way to collect money and, of course, get rid of the clients for good. The botton line is that since january 6th when this nightmare started I try to go to the office as less as possible due the bad atmosphere and because I do not know what they are capable of so, I do not want to face an awful moment.
Regus Group Reviews & Complaints
Greetings!!! You have been constantly terminating my line and also charging me for it!!! Also I understand you have been sending me reminders but the bank transaction is not succesfull. Attachment above proves it. We needed you service is because we are based far away and cant come over frequently. The best way of paying is via online and we are unable to do so with the account details given. Kindly try yourself. Also charging me during the time you have terminated the line?? Is that justifiable?? Is this the service you provide or cheap trade of making easy money??? Very disappointed with your service. Looks like you guys are waiting to terminate the line and charge us for that too!!! Annoyed by, Jonathan Lawrence MCSB On Thursday, March 22, 2018, 2:20:29 PM GMT+8, Klang BBTOne wrote: Dear Mr Jonathan Larans, Greetings from Regus BBT One, Klang! As per spoken, your service has been terminated. Herewith, attached outstanding invoices for your reference. Please take a moment to settle your outstanding payment to reinstate back your account. If you have made a payment recently, please disregard this message and accept our apologies. The table below shows your account status as of today. It can take us a few days to apply payments to the correct account and so if you have paid recently it may now show a zero balance below. If this is the case we apologise for any inconvenience. Invoice Number Due Date Amount Due 3886/1276 25/02/2018 MYR284.41 3886/1345 25/03/2018 MYR340.99 Please provide your invoice number as a payee reference on all payments made so we can allocate the funds to your account as soon as possible. Payment method: We accept Credit Card, Cheque, Cash Deposit or Bank Transfer to our HSBC account, details as follows:- Account Name: REGUS MANAGEMENT MALAYSIA SDN BHD Account Number: [protected] Swift/Bank Code: HBMBMYKL Bank Details: HSBC Bank Malaysia Berhad Should you need further assistance or clarification, please feel free to contact us. Thank you and regards, Nadia Sabidin Community Associate Regus 3000 locations, 900 cities, 120 countries A-9-1, 9th Floor, South Tower (Tower A) BBT One The Towers Lebuh Batu Nilam 1 Bandar Bukit Tinggi 41200 Klang Selangor MALAYSIA E Klang. [protected]@regus.com T +[protected] F +[protected] Connect with Regus Facebook: www.facebook.com/regus.workyourway Linkedin: www.linkedin.com/company/regus You Tube: www.youtube.com/user/Regus/featured Instagram: www.instagram.com/regusglobal
Regus Group Reviews & Complaints
Had a one yr lease agreement. Upon entering into the agreement it became clear that the entire yr would be a headache of contacting the corporate office to have unauthorized charges removed from my bill. They have so many added and hidden fees you need an attorney to go over the lease. The offices are the size of a closet. They charge 30 dollars a moth at a three person minimm for a coffee fee even if you dont use their kitchen. Also charge extra and above for onternet service at an additional 30 per person. Joanie whos one of the managers is very rude and difficult to deal with. Upon leaving the office after my lease was up they charged my acct. For an additional 11oo dollars for a wear and tear fee! The ofice was occupied by one person and there were no damages to the office. They should be avoided!!! There are so many real offices that are available in the area at 30% of the cost
Regus Group Reviews & Complaints
Had taken membership (membership number [protected] ). First of all enable my account which is disabled on FALSE ALLEGATIONS. Please find attached the excel sheet view containing my bank statement entries which says no dues from my side. Regus does not see the excel sheet provided by me MULTIPLE TIMES whenever I send to them and and every now and then keeps on sending me reminder to make the payment which were ALREADY PAID by me long back. For last 2 years this reminder business is going on – to waste my time and your company time. Account is given for each and every rupee in the excel sheet.Please refer. resolve asap as i my account keeps getting disabled again and again and my office gets disturbed Please call me back to hear sad story from me about regus. thx Kamal +91 [protected]
Regus Group Reviews & Complaints
Hello, I rented 2 office areas (Istanbul, Kurtkoy Aeropark and Istanbul, Altunizade) from Regus, in different periods. None of the offices” retainers refund weren”t paid by Regus.in the contract, it says it is paid in 1 month. I contacted with local office responsibles, but they said they don”t get reply from central office responsibles. They advised me to send email to account. [email protected] address, but there is no reply for 4 months. I invite Regus to take responsibility and pay the retainers” refund of 2 offices. Regards.
Regus Group Reviews & Complaints
Hi Im a Customer at Regus, I paid money for a cabin space at Regus and the payment was complete on march 6th but yesterday an additional amount was deducted from my credit card. You guys are not supposed to deduct any amount without my authorisation, so I request you to refund my amount back to me asap even one month time period is not complete how can you deduct the amount from my card??? Contact – [protected]
Regus Group Reviews & Complaints
Hi My name is Mark Dougal and I am the Group Treasury Manager of Orion Group and International Recruitment Agency. Orion used Regus office in Mozambique last year and stopped using the office in December 2016. As per the contract our deposit of MZT 75, 400 we due to be refunded in March 2017. The refund was never paid and when I contacted Regus Mozambique in May I was advise the I required to send a form detailing the bank details. I send the required information in June and was advised it would be processed shortly. After a few weeks and still no refund I chased up and was advised by Maputo.[protected]@regus.com that the refund would be processed within two weeks. Since then I have been emailing every week and lately I have been phoning everyday but I keep being told they will call me back but they never do. As you can appreciate this is very very frustrating and a waste of my time when all I require is Regus to honour their refund due. Please deal with this as quickly as possible. Regards Mark
Regus Group Reviews & Complaints
Hi Regus, I bought your virtual office Services in 23rd March 2017. While registering I told your agent that I want my company Title on it that will come later after address I will file LLC and all. So he said yes I will update I asked it will cost he said no and he gave a TBD as Title (i think this show we will update later company title). Now what happen. I paid First Invoice without Title I have no issue on that. But the issue is now May invoice, June Invoice and July Invoice aslo showing same TBD / No company Title. I talked with many people your customer Service agents they are not finding my account saying your account is locked. I am frustrated contacting you. I have complaint that I want all unpaid invoices (may, june, july) with my company Title ” Royal Solution LLC”. Please Response as soon as possible Account # 8188542 Muhammad Ahmed
Regus Group Reviews & Complaints
Hi we have submitted our request to upgrade an office 4 weeks ago! After negotiating the price, they ask us to wait for contract to be sent over. I have been waited and waited, chased so many times, with email and phone, got no reply and not even any respond. Our printer have problem of connecting the network (network issue, not printer issue), we have contact the support team), they told us they cant help us!!!
Regus Group Reviews & Complaints
Hi, I hope you’re well and apologies for the out of blue email. I’m a client of Regus at the spaces centre in Park Royal. Our personal dealings with Regus up to this point have been fantastic and I think the facilities provided to us (the clients) are fantastic. I wanted to bring a concern of mines to your attention. I was promised a parking space by Sid Mesrati (Area Manager) when we first moved into the centre and this promise has not be fulfilled. I’ve requested parking a number of times since we first moved into this centre and nothing has happened. (We moved here start of 2018). When I approached Sid refuted my claim and said he does not sell parking as part of office packages although I have emails with him offering an office in Ealing with promise of parking (Again). I now believe this promise was made in order to sell the office fast. I made a verbal complaint to the previous centre staff here and there was a compromise; I was able to share a parking space with another client (The client kindly agreed at the time however apparently she has since moved on from the centre). A member of the reception team (Anna) at Spaces Park Royal seems to be prioritising people that she has personal relationships with in the centre. When I sent an email highlighting this she called me “Nasty” (Although I mentioned no names in my initial email) and that she thought me and her had a great personal relationship. I then explained to her that I’m a client and I expect her to treat me as such. She has also confirmed on email that she allows others to use spaces that other clients are paying for if she believes they won’t be in that day. This treatment definitely falls short of the high standards I expect from a company like Regus as I’m sure you would agree. Anna has not been the easiest to deal with and can be quiet rude and boisterous around the centre something that does not bode well if/when bringing our own clients to visit our office. The solution to the parking situation would be for Anna to stop prioritising clients here who she gets on well with and have a systematic approach to things, also as I’ve been waiting since 2018 something should definitely be done sooner rather than later. I would also like to recommend that Anna is given extra training in how to deal with paying clients. I look forward to a satisfactory response from you. Kind Regards,
Regus Group Reviews & Complaints
Hi, I took a space in Regus St Martins Tower in Perth. Ref: 9890202 I paid 1 month and then a 2nd month as a deposit. I had planned to use the office for 2 months. After 1 month, my plans changed unexpectedly and I will not longer be in Perth. As I used the office for 1 month only (slightly less actually) I requested my bond be returned as I would not be there for the 2nd month. I was told that as my cancellation did not come before the 1st of the month I would be charged for that month and I had to give 30 days notice of cancellation, which would run into the 2nd month so I would also be charged for the second month. The Regus staff in your facility were helpful when I was there, but I have not had any understanding when trying to seek a reasonable resolution to this. I did not recall, or see, the conditions of the 1 months notice, and Regus is not down any money, I have used it for 1 month and paid for 1 month. It seems like the company wants to profit at my expense, over some fine print. I will be back in Perth for a longer period and had planned to hire an office again, so thought some goodwill may have been extended to me, as a customer. The office was also painted while I was there, although I was informed it was being checked for painting only. The result of this was, the last week or 2 of my time there, it was full of headache inducing paint fumes…which I did not raise as an issue and try to get myself moved. I would appreciate it if a Regus representative to display some understanding and acknowledge that Regus is not out of pocket, the space is not tied up and return my bond as I had no way of knowing my plans would change. Regards, Martin
Regus Group Reviews & Complaints
Hi, My name is Cony and account number is 9152801. I recently signed up for a new office space on the 3rd floor of 18 Soho Square, which I was told would be available from 1st September. The office was sold to me as 4.4 square meters, roughly 2.4m x 1.8m. However when viewing the office on Thursday 16th, the office turned out to be far smaller than this at 2.3m X 1.4m, which would be too small and not suitable for my business. I immediately contacted Joseph about this problem, but I have still not received any solution to the above problem and time is running out. I am finding it hard to get hold of Joseph and I am becoming increasingly concerned about what I am going to do as September is fast approaching. Please, if there is anything you can do to help bring this to a quick resolution I would be very grateful. Unfortunately as I need an office space from September, I really need to know where I stand and if this is not possible soon, I will need to request the cancellation of the contract and refund of my deposit so I can start looking for an alternative office space. I do hope we can come up with a solution soon and look forward to hearing from you. Sincerely, Cony
Regus Group Reviews & Complaints
Hi, please have each client do an online survey on 12/f, times plaza building, ermita, manila, 1000 metro manila. This is an urgent request that needs special attention. Concerns: 1. Very hot office rooms particularly at noon time. (air condition not enough). 2. Not sufficient office stuff to facilitate the need of the tenants. (e.g. Cubicle divider). 3. Rooms are very expensive. 4. Very untidy rooms. (lack of maintenance). 5. Poor customer services ( showing disrespect to the tenants and providing wrong information and false hope). (these issues happens everyday. Please, provide assistance and do further investigation especially to the staff of regus times plaza, manila). Thank you!
Regus Group Reviews & Complaints
Horrible billing systems. Submitted June rent on time. Their system bounced the payment. The only way I knew this was by checking MY bank statement. You would think the on-site person would have alerted me to this. $130 late fee! And they want their rent 2-3 weeks ahead of time. What planet are they on? Me and 4 other tenants are going to buy a building and split the costs. BTW their printer/facsimile machine are always down. The bathrooms in this building area horrible ( I cannot send my clients in to them). The only good thing about this office is the proximity to home.
Regus Group Reviews & Complaints
How is it that this company has not been investigated by the dre or whatever agency regulates their practices. All the complaints on all the review/complaint boards provide the identical feedback I have: they overcharge, have hidden fees, and the contract attempts to keep you locked in for long periods of time. Advice: 1) have an attorney carefully review the contract; 2) do not give them your credit card; 3) use them as a last resort and expect a legal battle.
Regus Group Reviews & Complaints
HUGE COMPLAINT Attention Accounts at REGUS Dear Sir/Madam, I have been with Regus since 6 years in Edmonton Manu life Place Alberta Canada, I cancelled one of my agreements that is the physical office space since two months and I never got back my retainer funds!!! I AM EXTREMELY SHOCKED AND ANNOYED. I NEVER thought that I would face such a silly and bad service, I have been waiting to get my retainer money back since 2 months if NOT more, following up, calling and e mailing with NO SUCCESS. Please pay me back my small retainer amount of around $ 1″800 I WILL HIGHLY APPRECIATE YOUR FAST AND POSITIVE FEEDBACK. Best regards, Salim TAKIEDDINE, B.Mgt RCIC Regulated Canadian Immigration Consultant Cell [protected] Member in good standing of ICCRC Immigration Consultant in Canada Regulatory Council # R508130 Member of CAPIC Canadian Association of Professional Immigration Consultants # R14211 Advisors-certified partners in collaboration, assist & guide global citizens in applying for Citizenship & or Permanent Residency by Investment programs in “Saint Lucia, Antigua & Barbuda, Dominica, Portugal, Cyprus, Quebec, USA-EB 5, & other”. President GLI GENERAL LINES of IMMIGRATION Corporation Suite 3400, [protected] street, Manulife Place Edmonton, AB, T5J 3S4, Canada Tel: [protected] Fax:[protected] E-mail: [protected]@gli-corp.ca Web site: www.gli-corp.ca From: Immigration GLI Canada [mailto:[protected]@gli-corp.ca] Sent: 29 June 2018 14:04 To: “account.[protected]@regus.com” Subject: FW: CS1500186 – North America – Collection/Retainer refund Importance: High fyi Best regards, Salim TAKIEDDINE, B.Mgt RCIC Regulated Canadian Immigration Consultant – Member in good standing of ICCRC Immigration Consultant in Canada Regulatory Council # R508130 Member of CAPIC Canadian Association of Professional Immigration Consultants # R14211 – Advisors for Citizenship by Investment programs in Europe & Caribbean – www.gli-corp.ca From: Immigration GLI Canada [mailto:[protected]@gli-corp.ca] Sent: 28 June 2018 12:22 To: “customer.[protected]@regus.com” Cc: “Tammy Adams” ; “Edmonton Manulife Place” ; “salim.[protected]@gmail.com” Subject: RE: CS1500186 – North America – Collection/Retainer refund Importance: High Dear Sir/Madam, Please find below and attached. Please urgently process my retainer refund. The below is what you asked me for. Swift code is; Royccat2 & Transit number is 04739 Best regards, Salim TAKIEDDINE, B.Mgt RCIC Regulated Canadian Immigration Consultant Member in good standing of ICCRC Immigration Consultant in Canada Regulatory Council # R508130 Member of CAPIC Canadian Association of Professional Immigration Consultants # R14211 President GLI GENERAL LINES of IMMIGRATION Corporation Suite 3400, [protected] street, Manulife Place Edmonton, AB, T5J 3S4, Canada Tel: [protected] Fax:[protected] E-mail: [protected]@gli-corp.ca Web site: www.gli-corp.ca From: customer.[protected]@regus.com [mailto:customer.[protected]@regus.com] Sent: 28 June 2018 12:00 To: [protected]@gli-corp.ca Subject: CS1500186 – North America – Collection/Retainer refund ________________________________________ Test Email ________________________________________
Regus Group Reviews & Complaints
I agree with most of the complaints presented here. Regus “terms and conditions” mention services for which the fees are in their “house rules”. The business continuity service is one of those ripoffs regus pulls. We are being charged 52% of our monthly office rent for a period of 3 months after the termination of our contract. Beware also of the telecommunications and internet charges – which are another ripoff, as well as the $30/mont/person fee they charge for providing coffee.
Regus Group Reviews & Complaints
I agreed to a 6 month contract with Regus Manchester in the UK. Made it very clear I only wanted it for 6 months. I paid the full fee in advance. During this 6 month period, I used the office approx 10 times, 3 of these times I had to leave due to the heating was broken. Also the kitchen was out of service due to “furry friends” ( as they put it. This didn’t stop them trying to over charge me for kitchen services. My contract ended on March 31st, on the 23rd March I contacted my rep to ask why did I just receive a letter from the legal department stating I owe them a few thousand pounds for the renewal I agreed to. I contacted them, they said as I don’t respond to an email on Dec 10, they renewed my contract for 6 months. Horrible service, I tried to explain to them I spend a lot of time in China, gmail doesn’t work here. They replied, pay 50% of the 6 month contract or their lawyers will be in touch. This being said the “new contract ” ( which I didn’t agree to) is only 11 days old. Really unhappy with the service from Regus UK .