OMG I just called AMEX to ask why my prepaid card is being declined for a 20$ transaction when I have $500 in the account. Well, the card was suspended because it MAY be at risk for fraudulent activity. While on the phone I was logged in and looking at my transactions. No fraudulent activity whatsoever. Doesn’t matter… the card MIGHT be at risk so I can’t access MY money until I verify my identity and they send a new card by snail mail. They estimate 7-10 days. WTF? I only use the card to pay online bills or for ATM withdrawals if I have the occasional cash crisis between paychecks. I’m a little short this week and I need MY cash. Nope. Not gonna happen. It’s THEIR cash for the next 2 weeks. Thankfully they only have about $500 today but I run about $2000/mo through that account via direct deposit from my paycheck. I just told the customer service rep I am emptying the account as soon as the new card arrives and they just lost a good customer. .
This complaint and/or review was posted on HolySmoke.org on 19:53 pm, December 23, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/reloadable-prepaid-cards-review/.
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