I got an ipad mini screen from them and the adhesive they provided sucked. I tried multiple times and multiple different things to get it to work but it didn’t. When I was trying to peel the sticky off to try yet again (I had it on a flat surface trying to be as careful as possible) the corner broke off. Also the adhesive (that I put where it told me to in the really crappy video) screwed up the home button when I tried to gently remove it to the point that it will not work at all. About 4 days later, it cracked from being outside in 40 degrees. I contacted customer service through their chat and they completely ignored their warranty and said (this is a legitimate direct quote ” because the item is physically damaged it cannot be exchanged or expenses covered. ” over and over and over. I copy and pasted their warranty that basically said “we will not replace anything due to improper use” and they ignored it. The whole time I was following their instructions but due to adhesive problems, it broke and they refuse to even give me a partial refund. They told me to email (email address removed by HolySmoke.org admin) so I did and told them I did. About 6 lines of chat later they told me to email them at the said address showing that they did not read what I sent them. After I replied “I did. But apparently you don’t read what I type. I told you earlier that I did, but you keep telling me to email them. Wonderful listening skills you’ve got there. ” They responded with ” It doesn’t seem that I can assist you any further. For any other inquiries please email us. Thank you for your time. ” and IMMEDIATELY ENDED THE CHAT UNRESOLVED while showing yet again that they did not read that I had emailed them. Also, on their website they have a page of reviews of their company that came “straight from their site from proven buyers”. I looked all over their site and could not find the place to write a review, or even where that image originated. Also on the page with that image they specifically tell you to ignore reviews from the other sites because they might not be a “certified buyer”. It sure sounds like they are trying to hide the fact that there are a lot more unhappy people than they want you to think. I recommend that everyone stay as far away from this company as possible because they refuse to even honor their own warranty or listen to what you are saying.
This complaint and/or review was posted on HolySmoke.org on 06:36 am, September 24, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/repairsuniverse-review/.
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