This company is amazing. They are not members of the Better Business Bureau yet that organization gets complaint about them very often. I moved from CT to NC and had furniture in storage at a U-Haul facility. Repwest is the insurance co. that U-Haul uses. I paid for additional insurance and now I have a letter stating that this policy does NOT cover damages in moving other than water. Not what I was told when I bought the policy. I have some pretty extensive damage to furniture, plus water damage to a mattress and rugs. I contacted them and was told they are not liable. They even sent me a latter showing what they DO cover, and their letter clearly states that the do in fact cover damage. To date I have gotten very little response from them. I called and finally wrote a note to the home office. Someone did call me back and told me to send the information which I did. Still no response. I did some research on the mand they rarely if ever pay a claim. My advice is do not use U-Haul pods or moving services. If you do you are at risk and have little recourse. I will write again if and when I ever hear from them concerning my claim. I’d love to hear from anyone with a similar situation. I think a class action could be started.
This complaint and/or review was posted on HolySmoke.org on 21:25 pm, September 18, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/repwest-insurance-company-review/.
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