Resolution Home Loans

Terrible customer service!

Reviews: 1


Total views: 567

Published: 06 July 2019

Posted by: Anika

I had applied for a home loan at Resolution home loans after getting knowledge about the efficiency of the firm and the reviews given by many people on their customer service. But I was surprised by their negligence and mishandling of the documents of their customer and the information provided by them. I had applied for a loan with a floating rate of interest but to my surprise the firm sanctioned me on a fixed rate of interest. This created a huge problem as the interest rate I had to pay differed from what I had signed up for. The firm also misplaced my documents and I had to present them again on their request. I had a lot of trouble regarding the amount of interest I was supposed to pay. I had applied for tenure of 20 years to pay my interest but the firm put me down for 15 years. I was unable to cope up with such tenure to repay my loan as the burden was more. The firm also had many hidden policies which I was not clearly made aware of beforehand. I had to go through a lot of trouble after I applied for my home loan. I tried contacting with the staff numerous times but was provided with no justified explanation to the mistakes they had made.

Such negligence and inefficiency on behalf of such highly recognized money lending firm was not expected. They were not able to fulfil the proper services towards their customer as I had hoped for. I also could not get proper clarifications on the queries I had made to the firm. Thus, the firm showed lack of communication with their customer. I had never thought I had to face so many problems for applying for a home loan.

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