My friend was deceived by Retriever Medical Dental Payments. This company asked my friend to shift to their credit card payment service. The sales pitch itself was fraudulent. They somehow implied that my friend was violating Visa rules by working with another processor which did not have specialization in medical payments. And also talked of how they were with Visa. My friend signed the contract and after doing some research on the company, found quite a lot of practices that were disturbing to say the least. He then decided to cancel the service. This cost him a whopping $600 even though the product was never used or the credit card machine even switched on once. My friend let it go but later on, they charged $28 for the next month. When asked about it, they stated that there was an outside service company that would have to be cancelled separately and there was a three month buyout so another $100 would be needed. This amount of $700 has made my friend paranoid about trusting any company and particularly before doing extensive research on the organization and its practices.
Several other people have also been deceived by the company. Another person has stated that once an account cancellation request was made to the company, an appointment was made with Christopher Leace. He came to the complainant’s office and stated that he would not cancel unless there was a face-to-face meeting. Upon being called, this guy said that a meeting is necessary for cancellation. Even after being told about a busy schedule and the desire for cancellation, he talked to a manager and said that paperwork would be sent. He also stated that there is a cancellation fee up to $700.
The documents were sent for account cancellation. Upon checking it, it was found that no cancellation fee was mentioned. The contract had also expired already. An official letter was then written to Leace, stating the facts that no cancellation fee was there in the letter. He emailed back, stating that the account can be closed only if the valid cancellation letter is received with the sign and initials. The letter has inaccurate details that the complainant could not sign at any cost. Leace also stated a clause of cancellation which was never present in the contract signed by the client. My friend had to go through something similar. What is this if not a sham? Please steer clearly of these guys folks, they’ll only deceive you of your hard earned money.