Reviews: 1


Total views: 4105

Published: 29 July 2019

Posted by: Anonymously

After an order (not for this revivasol), I was prompted with a popup “”award”” claiming a free prize, of which I picked product Revivasol as a gift for my mother-in-law (no jokes please). All the popup claimed was free bottle and I pay $4.99 Shipping + Handling. I saw no other terms and conditions although the company claims “”fine print on that web dialog”” signs me up for a monthly subscription for future bottles of the product at $94.90. I saw no “”fine print””!!!!! I received this first bottle and got an email saying $4.99 charged to my credit card. The email from the company was very terse and provided NO INDICATION of any terms and conditions or any obligations that I signed up for any “”monthly service””. No email notifications (email was required for purchase) indicated ANY TERMS OR CONDITIONS WHATSOEVER. I received as a surprise another bottle a month later. I RECEIVED NO EMAIL INDICATING ANY CHARGE AND NO RECEIPT/INVOICE WITH THE BOTTLE!!!! I was astonished when my credit card just showed a transaction for $94.90. I immediatedly called the company to return my bottle for refund – alas – they claimed that his was “”out of policy and I only had 14 days to return the bottle (this was beyond the 14 days) !!! Of course when I offered to return both bottles for full refund I was told repeatedly “”out of policy””, “”out of return policy”” etc etc . They did cancel my account at my request and again I got a VERY TERSE email with NO TERMS OR CONDITIONS, just a cancellation notice. After a call with my credit card company to investigate fraud / refute charge options, I decided to call the them one more time. I was again told “”out of policy on return, but I continued standing firm on my insistance for a full refund, and that this would probbaly stand as fraud in a court of law. They started offering $50, $60, $70 credits and then eventually a FULL REFUND. They did not even want the product back (I insisted on good business principle I wanted to return it and I reinforced the shady nature of how they were operating). I believe this falls into the grey area of online Web Commerce, The justice here is that the seller is required to provide some sort of invoice (email) that reinforces/commits the terms and conditions. This was not done in this case and judging from the amount of similar episodes I have seen searching around this may be fairly pervasive, at least as of 1Q 2014. This is shady business practice at best, and I hope that this post helps stop others from wasting the 6-8 hours of quality time with my family that I have lost. Why do I keep thining about “”beware of the snake oil sellers””?????? Be good, have a good product, run a good clean business. The body of good work stands on its own and speaks for itself! Why don’t folks get it?????

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