RG Salon

RG Salon Reviews & Complaints

Reviews: 1


Total views: 4149

Published: 19 September 2018

Posted by: Montagna

I lived in Miami for almost 3 years and moved to Switzerland 1, 5 years ago. While living in Miami, I was a very frequent client of this hair salon called Roberto Giordano at Brickell and I used to be part of a membership program they offer for US$ 20/month and allow clients to have a discount in all services. When I moved from Miami, I canceled my membership. After that, I went back to Miami to spend a few days there and asked the manager if I could pay the membership for one month only (since I was going to be there for only 10 days) and get the discount and they approved it. This year, it happened again, I was in Miami in March for a few days and asked for the same and it was approved again. But at this time, instead of charging me an one month fee, they start charging me a monthly fee without having any authorization from my side. They just input this incorrectly in the system and because they have my credit card info, the charge started automatically, without my approval and any membership document signed. They have already charged me 6 NON APPROVED FEES. Since I noticed this around 45 days ago, I’ve been trying to solve that by international calls and several emails, but they dont want to solve and they keep sending me emails saying that they are trying to understand what happened. I’m trying to talk to the owner called Carlos Echeverria, but he refuges to talk to me. I would like to get my money back ref. to the non approved months (US$ 120) + all expenses I had with the international calls around US$ 100.

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