I took my 2009 Jayco motor home in for warranty work. After 2 weeks I called them to see what the status was and was told they ordered parts and it would be 3 weeks before they would get those parts. So I picked it up and took it back after we took it out. After they had had it two more weeks, I had to call to check on the status and was told the needs parts were not in yet. Maybe the next week. I called again the next week and was told another week. Well after 4 weeks they finally got the parts and told me it was ready to pick up. I went to pick it up and saw that somehow the body above the cab was damaged. While not taking responsibility for the damage, they agree to fix it and I was told it would be a couple of weeks because they had a couple of big jobs to do. Why my job as not as important as those others was beyond me. So after 2 more weeks, I again went to pick it up and found the damage was fixed but there were 4 very large spots of white paint on the other side of the body just oposite of where the original damage was. When they were questioned about it, no one could explain how or why it was there. I truely think that 8 total weeks for warranty repair is absolutely unacceptable to start with and for them to not be that concerned about all of this is truely unbelievable to me. Even the Service Manager left me with no satisfaction. I don”t see how they stay in business if all of their customers are treated this way. Or is it just the cistomers who are having warranty work done?
This complaint and/or review was posted on HolySmoke.org on 13:40 pm, January 14, 2020 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/richardsons-rv-centers/.
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