As the saying goes, hind sight is 20/20. In retrospect, we should have never hired RCP. The entire process was filled with undue stress and one headache after another because RCP’s President, Matt Barrass is completely in over his head. A big issue is RCP relies on subcontractors to do nearly all of their work. While that is a common practice in South Florida, you need to have someone that possesses the managerial skills to ensure the quality of work is up to par and finished in a timely manner. Matt does not possess those requisite skills. In fact, he misrepresented himself and his company from the beginning. October 6th, the night we agreed to hire RCP, he told us he would be at our house at least a couple of times per week to manage job progress. When I pointed out that 1/13/15 was the first time he had ever been here, he said “yeah, but I’ve seen lots of pictures and videos”. That about sums up RCP’s entire operation. RCP or their subcontractors worked only 21 days at our house since October 16th, and three of those were to clean. That is a statistic hardly worth bragging about. The only time they were available and in constant contact was when they wanted money. The final product is just ok. There are many discrepancies that were never addressed or when they were, Matt provided one lame excuse after another to essentially pass the buck. Also, they never finished the job by there own deadline and we had to hire another company to finish the saltwater installation. To prevent negative reviews, they attempted to have us sign a hold harmless agreement. We declined and things spiraled to the point of no return. Do yourself a favor and avoid them. You will not regret it.
This complaint and/or review was posted on HolySmoke.org on 15:42 pm, September 24, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/right-choice-pools-spas-review/.
The reviews & complaints posted about Right Choice Pools & Spas was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Right Choice Pools & Spas as per Section 230 of the Communications Decency Act.