RightSource Review

Reviews: 2


Total views: 4063

Published: 22 July 2017

Posted by: Anonymously

I was sent an asthma inhaler over 2 yrs ago and attempted to return it due to the fact that I don’t need to use one and didn’t request one. I told the rep that I wish to send it back and will not pay the $41 copay because I don’t need or use an inhaler. I was told that that I couldn’t return it. Over the past 2 yrs I have received a bill for the inhaler and called to explain this issue over and over again to no avail. Recently I was told by a Rightsourse rep that I would no longer be able to receive my life saving medications unless I paid for a medication that I never request or needed. Now, they say that I could have sent the inhaler back and that I was improperly instructed the other times, unfortunately I threw the inhaler away over a yr ago and no longer have it. Today 2/10/2015 I received a call telling me that I must pay the bill because the only info in the computer was that I refused to pay the copay and nothing about not actually requesting or needing the medication itself. So here I am without any recourse or no longer able to receive life saving medications due to Rightsources refusal to correct their error.

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