On or about February 19 or 20th, I purchased a car from Rimrock Kia of Billings, Montana, while I was in transition from Fairbanks Alaska to Florida on an extended vacation as my current vehicle was not working correctly. I originally wanted to purchase a 2015 Kia Forte for $14,500 but I was unable do to my work history, being in transition, but Rimrock was able to get me into a brand new demo 2014 Kia Optima Hybrid for roughly $33,000, which amounted to $1,000 down, and $780 a month plus full insurance, none of which should have been a problem, as I had planned to use the vehicle to drive for Uber Rideshare Taxi to support myself, and that would have made all my payments in Florida. Rimrock Kia issued me a 30 day temporary tag for my car, and they assured me that my title and registration applications would immediately be mailed to Alaska to the DMV there so I could get my Alaska plates and registration as I was planning to move back to Alaska eventually, but I wanted to work for Uber while I was in Florida. After a month of not hearing from the Alaska DMV, I called Rimrock, and found out they had not mailed any paperwork, and that they were confused as to where to send my paperwork. Again, they promised to send my paperwork to Alaska, but after another week, just a few days prior to my temporary tag expiring, I called them again, and they had finally mailed it. However, I learned that Montana dealers do NOT incude tags and registration into the loan, so now I find out that the Alaska DMV is getting my application with no money, and I have to overnight them a check, and then I have to get a friend to go process the application, and then mail me my plates. On my trade-in. I traded in my 2007 Cadillac CTS which I still owed money, again, no problem, Rimrock would immediately pay it off. Three weeks later, I start to get phone calls from my old lender, stating that I owed them money, wanting me to continue to make payments on a vehicle I NO LONGER OWN! But the bank kept calling, and after about 10 days, the calls stopped leading me to assume that they finally got Rimrocks payoff check. Rimrock has been very less then helpful, the person doing the tags and registration is very rude, and today, April 1st, I am without a car to drive, as my temporary has expired, and Alaska still has not received my title and tags appilication. I have not worked, but fortunately some good friends are helping with my first car payment, so I will be taking my car and hopefully trading it in on a smaller, probably Kia Rio or Forte, and I will tag it right here in Florida and then I will have to reregister it when I return to Alaska. Rimrock talks a good game, but they have provided less then stellar support, and I hope anyone who reads this will reconsider before going to purchase any vehicle from them. .
This complaint and/or review was posted on HolySmoke.org on 13:35 pm, October 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rimrock-kia-review/.
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