My friends and I planned a holiday together and went to Riverside Casino & Golf Resort. I wish we would not have picked this awful and boring place, it was nothing but a horrendous disaster. We went to see a show and since I have never been to this place before, I did not know what exactly to expect. I was hoping to get theater seats but instead, we got outdated chairs and they were packed so tightly that our shoulder was rubbing against eachothers’. They need a bigger event center because it gets too congested and stuffy. You can only buy expensive drinks and I never even heard of the brands they had available. The directions for the places are not marked. We tried hard to find the event door as there are no signs available to guide you in the right directions. Parking is a big issue as well because the parking lot is very small and the valets seems like they don’t have much experience with cars. The food here is extraordinarily bad. The ingredients used are not fresh and the taste is also really bad. Their chefs need to go back to the training school and learn cooking all over again. I ordered fish and chips and it was the worst fish I have ever had in my entire life. The price of the lunch buffet was just outrageous. They quote the wrong price to mislead people during their promotions but when you go there they charge you like crazy. Who would pay that much for such crappy food? The pool experience was another shocker. The pool was dirty and the water was stinky. Make sure to keep a track of your pool towels because they are always threatening to charge you for them. The rooms are outdated and not cleaned properly. There are no microwaves or refrigerators provided in the rooms. My room had one, however, it didn’t function properly. When I called the front desk, they just told me that they can’t do anythign about it and I should ‘live with it’. The Bedsheets were damaged and I even found a few bugs roaming on the sheets. The shower pressure in the bathroom is weak and the water flow is very slow as well. The sinks are dirty and the bathroom walls had questionable stains that I don’t even wanna talk about. I played poker in the casino and the poker room had the rudest staff I have ever seen. They have no regard for their customers and just want to bring in heaps of money. I paid about $500 two times but never got to win a single hand of blackjack. The scoring computer does not function properly and is very difficult to operate. I will never spend my money at Riverside casino ever again .If you plan on maintaining your sanity don’t ever visit this place because it is a complete disaster.
This complaint and/or review was posted on HolySmoke.org on 21:29 pm, September 15, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/riverside-casino-golf-resort/.
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