My spouse got contacts from robertson. naturally, they were kind to him. Not too unusually attentive; i wasn’t amused, but he liked them. I wanted him to get glasses. we made an appointment then sat and waited while people who came in afterwards were seen before us. His contacts were bothering him (he couldn’t see clearly out of one eye), and they asked him to come back in (for free they said. trust me, we paid for that visit). He got another exam where adjustments were made again. Yhey ordered this contacts and took money off my card. My husband just couldn’t wear the contacts, and we said we wanted our money back. now they’re dragging their feet. supposedly they need permission from ambetter who paid the claim. i reminded her that she didn’t need ambetter’s permission to remove the money from my card. the clerk was so flippant. she had the nerve to tell my husband that he could get glasses, and ambetter would pay up to $130. he told her she had nothing in there for $130, and the moron was speechless. robertson does business like most companies. i wish i had used paypal because they know how to handle people who try to keep your money over failed services. ambetter is another story, too. don’t waste your time using their insurance in arkansas. that’s another story. .
This complaint and/or review was posted on HolySmoke.org on 03:33 am, September 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/robertson-eye-center-review/.
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