We heard a lot about Rockstar Door services and wanted to give a try as we had a problem with our garage door. When we approached them the way they responded was so good. They sent their person for inspection in a few days.
We wanted to service and maintain our garage door with inspection and cleaning. The salesman was so good with brand news he gave, saying that if we repair now, it saves money and time.
Later he finally confirmed that they are not into commercial garage doors and that they cannot do our door repair. We never understood why came to us if they never had the system with them.
His teammate or someone from his company turned up in a few days. They examined thoroughly and said the previous person does not know well about the company. He said that he would be mailing the quote in a few days. We waited, but no one turned. We do not understand if they do not like the work or they are not into it.
We were shocked because they spoke all nice to us and never turned up. It’s more than a month, and it should have been done by now. We felt heartbroken about trusting the company so much and hoping that they would send the amount quoted to us soon.
The actual problem we never knew, which they should have intimated us, and told us that they could not so that we could choose another company soon. They made high promises saying about the efficiency, but when it came to the real work, they vanished even without litte information.
I cannot call it professionalism as they do not know to value the time of their customers. So, I decided not to approach this company for any further interaction in the future too.