I bought a TV streaming box through the internet from a company in Sartoga California. It was represented on their website they have thousands of free movies and channels. This is not true. There may be 20 to 30 free channels available and although there are many movies available but everyone I checked there was a fee to see it. If your looking to get rid of your cable and get many of your favorite channels on ROKU you will be disappoined. I can get HBO free on Roku so I am able to delete this from my cable service but as mentioned there are CNN’s etc available. .
Consumer Reviews and Complaints
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Please do not do any business with Billy or his son nick. ( would compare my dealings with them as someone dealing with the plague) | They
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Call or text (352)-329-2040 : Welcome, my name is Kelly Gregory and I am a Licensed Mental Health Counselor. I received my master’s
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This company used to be olympia law p.C. They are scammers do not trust these guys. The office is a boiler room type operation with high
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Big Daddy Bulldogges
BE AWARE ON Olde ENGLISH BULLDOG SCAM Troy Smith and Laura Smith. Big Daddy Bulldogges IN Kentucky. Troy asked us to send $1,000 to
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I was looking for acting opportunities and found this one that was happening soon and was close to where I live. It was a convention and
This complaint and/or review was posted on HolySmoke.org on 02:01 am, October 29, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/roku-review/.
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Roku Reviews & Complaints
1) I am a roku lover… I have 2 roku 4’s, 1 roku 3 and 1 roku 2. 2) never had any issue with them until the 2 roku 4 units seemed to have failed. 3) as a recap (as per the 3 request tickets #1378967, 1392691 and 1402172), the issue started as follows: A) roku 4 in living room was frozen on menu screen. B) tried to restart with screen… Frozen. C) pulled out the “plug” from the roku 4 and it started up with the roku screen looping. D) tried to reset by holding the “button” at the bottom for 30 seconds or more… Still looping. E) went to the bedroom where the other roku 4 is and verified that it is working ok. F) decided to swap the bedroom unit with the living room unit and the bedroom unit is now looping. G) swapped the bedroom unit and the living room unit back and the bedroom unit is now looping. H) called roku customer support and went through all the roku testing… Same result. I) roku customer support recommended buying a new power unit… I did… Same result. J) roku customer support concluded that both units are defected and the only solution is to buy 2 more units since my warranty is over. 4) is there anything that the roku company can do for me => I asked roku customer support. Roku response: Hi robert, Your request # (1402172) has been marked as resolved. To add additional comments to this ticket, reply to this email. Issue : re: stuck on roku logo Ash, feb 21, 14:53 pst: Hi robert, Thank you for writing to us, while checking your account in the email address ([protected]@xxx.net), I see the both the roku 4 devices are out of warranty. Unfortunately, we can’t replace the device for you. I request you to select the link given below and select the products option in the top to check about the new roku models available in market. Link : www.roku.com Take care and have a good day. Regards, Ash This is my warning to all roku owners: 1) despite the fact that I am a satisfied, happy roku owner and a roku lover with 4 roku devices, I would have thought that roku would have given me a discount on a purchase of a new roku unit… At least. 2) I would have thought roku would have wanted their original power unit back and the old roku’s (roku 4’s) back for analysis. 3) my assumptions are: A) roku did some update that made the 2 rok4’s useless??? B) the power unit somehow “fried” the roku 4 and then when I swapped it out For my other roku 4 that was working.. It “fried” this too. What can I say? I guess this is their business practice??? Sad
Roku Reviews & Complaints
After a big problem while watching Roku, I called customer service after trying to connect to their live chat and was given the run around.. 2 1/2 hours of promises of 21, 41, 51 minute wait times I was forced to give my phone number and promised they would call. After 2 1/ 2 hours and 3 calls and leaving my number I got a text message saying to call back. I did with the same bs. I tried live chat again and was told technical support would connect and solve my problem. That too was a lie. Is there actually any customer service or support? I’m fairly certain now that there isn’t. After 3 Roku devices and over $150 spent on them I am one angry, unhappy customer.
Roku Reviews & Complaints
As you requested, we are notifying you of an online, phone or mail order charge. A charge of ($usd) 69.99 was authorized at netpros llc on 07/03/2017 11:38:28 am edt. This is what I got after installing my new roku. I thought I was conducting business with roku. I did this from the roku website, so I thought it was ok. After Getting all my info, they charged me $69.00 to proceed! I still thought I was dealing with roku until I was told that it was another company that assisted roku! I feel that this is fraud. I will stop payment for this.
Roku Reviews & Complaints
Bought a roku player. Returned it within a week. It took almost six weeks and three phone calls to get my refund which did not include mailing costs. So their $78 player cost me over $20.00 in postage. Their so called return policy does not state that buyer gets stuck with any and all postage costs. Their customer service gets you lots of servile apologies and little else. I believe I finally got my credit. Minus the postage costs, after losing my cool on my third phone call to them. I assume they just feared getting another call my a very irate american woman. I am spreading the word to all my friends. Never buy this company”s product.
Roku Reviews & Complaints
Customer Service Manager Jennifer was rude and very unprofessional when I asked them to refund my fathers $100 charge for fixing an error on the initial install that tech support was needed to resolve. I was asked to never call them again after several minutes of her talking over me and saying my father should not be calling if he is hard of hearing
Roku Reviews & Complaints
Early this evening, I had problems with my Roku remote when it was not pairing with the system. On explain what I was going through, he made me to type www.fastsupport.com. On accessing my computers system, he reset Roku and as soon as he exited my computer, I started experiencing viruses on my computer. When I called back, the other technician said they could fix the problem but have to pay $100.00 for life time virus protection. I refused. My wife and I then came to realize it was done to fraudulently extract a $100 from us. I then told the gentleman that we preferred paying that amount to other technician and not ROUKU technician. It happen today, 9/8/2017 between the hours 7p and 8pm Thanks, Jayah [protected]
Roku Reviews & Complaints
Free return shipping my #!!! I have talked to 5 different roku “customer service” respresentatives trying to get them to email me a return shipping label. Every 2-3 days I get a new email from a different representative saying they recommend I wait 2-3 days before receiving the shipping label. I don’t know why I have to wait 2-3 days for an email. But that was over a week ago. I’ve spoken to 2-3 people on the phone-they were no help at all. And two randoms have emailed me suggesting I wait. They advertise a 30 day money back guarantee but they won’t give you a shipping label within the 30 days. What a #in joke. Do not buy this player-a ps3 or computer can stream netflix movies. Don’t waste your time or money on this “roku” player. Oh and the best part is, I could have written “return to sender” and it could have been returned however when I called for to request a return shipping label they needed the “serial number’ of my player so I had to open the box to get that information. Sneaky roku, sneaky. I hope no one buys your worthless player. Merry christmas
Roku Reviews & Complaints
I am about sick and tired of companies pushing agendas. I do not want to see another commercial showing anyone on the toilet. You can remove the me undies commercial, people can sell underwear without showing someone on the toilet, or someone with underwear up their ass. We have small children that watch ROKU and they have no business seeing that, feel free to leave that to the internet, I know that you people think that children should be exposed to everything, but they shouldn’t, just by seeing the latest commercials, I can see where this is going, feel free to get out of the political arena, people watch ROKU (any programming) for entertainment, not companies pushing agendas, keep it up and we will take all ROKU devices out of the house.
Roku Reviews & Complaints
I am attempting to watch the series YOU on lifetime channel through my Roku device. Unfortunately after creating a profile, providing my provider, creating a password etc., etc, I am able to get to the channel, but when I click on the YOU page is says USER NOT AUTHENTICATED. I have tried everything I can think of to watch the series, but to no avail. I actived my account s well. Please advise me on this situation. Many Thanks…Pamela Crowley
Roku Reviews & Complaints
I bought a defective roku streaming device from roku, inc. And immediately contacted customer service. Initially there was a 58 minute wait and still no one answered the queue I was in. I called and got a customer service rep that barely spoke english but she promised to e-mail me the return authorization information. Nothing was sent so I called again. The second rep spoke less english than the first and again no information was sent. I wrote the ceo of roku to voice my complaints about his lousy customer service.
Roku Reviews & Complaints
I bought a ruko stick for my other tv and it stated there were no charge for installing but when I went to install may 12 2018 was told by assioate I have to buy a security for my online before installing was told the stick would not be installed unless I payed 79.00 no choice pay the money or not install my stick payed 50.00 on my credit card and was told they would call me in a week for finel payment I think I was scamed his name was paul this does not sound right calling for payment if this is a scam I would like my money returned
Roku Reviews & Complaints
I bought one of your smart TV’s and tried to Activate it online but couldn’t do it without having to call. And when I called your Activation number they insisted I had to pay a one time Activation fee of $100 American. And I repeatedly said to the operator that on the TV screen it says that there is no charge for Activation fee or support service but your operator insisted otherwise. So I feel like this is a huge scam and I’m going to take this to the media and news.
Roku Reviews & Complaints
I called Roku since my remote was not working. They sent me another remote and that still did not work. Roku told me to have my Internet Service Provider come out since they said the device was not receiving the signals from the router. My ISP came out and the signal was perfect. It was the whole device. Roku then said the device was out of warranty but would not give me the date I purchased it or how the long the warranty was for. I tried to look it up on my account but the information was conveniently missing. Roku then said they would replace the device and send me email instructions on how to send it back. Now they reversed and said they would send me another remote but not a new device. Shame on them!
Roku Reviews & Complaints
I canceled the ESPN subscription through ROKU 2 months ago. Today, the subscription turned itself back on, and i had to unsubscribe again. I request a refund please. I do not want ESPN. Im also quite annoyed that ROKUs website had been extremely deliberate about making it impossible to find a way to contact them… every form of possible contact should be the first thing i see when i open the contact us page
Roku Reviews & Complaints
I could not cancel the free trial subscription cause I could not access my roku acct. When I asked to change my password – roku sent the link to my emaik account,… Obviously I am registered. After submitting new password,… Could not log in and was messaged that the email or password were invalid. This has gone on for days. You cannot get a link to lodge a complaint with a human being. The only thing that does work is my bank account in which roku has no problem communicating with.
Roku Reviews & Complaints
I have a failed products, and called Roku customer service to get help. The rep kept me on the phone for 1.5 hours going through all sort of troubleshooting that did not solve the problem. Up to one point I told him I had enough and he needed to give a decision as it was getting to 11:30PM EST. He still wanted me to go through other troubleshooting steps that were just repeats of what I did earlier. I asked to speak to a supervisor who did even more troubleshooting without resolving the case. After another 15 minutes I asked for a resolution as it is a failed products. She did not even issue an RMA, but chose instead to escalate the issue further and told me that they would get back to me … in how long, I was not sure. It appears the reps did not believe I had a problem with my Roku, so they made me going through steps to catch if I was lying … for over an hour. Great way to treat their customer! They forgot I bought the Roku device so I could watch TV. Keeping me that long on the phone while the Cotton Bowl was going on was such a torture. I told both reps. They acknowledged my pains, just as they were trained, but showed no understanding that I needed to wrap up the call… Will be glad to replace all 4 Roku device with another brand. This time I will research for quality of customer care!
Roku Reviews & Complaints
I have a Roku streaming stick+ with utube TV app. I love it. However the remote is a piece of garbage, it loses its pairing over and over again. It works fine one minute then the pairing is lost. Sometimes it’s easy to re-pair other times it may take 15 minutes. I have followed “all” of the suggested methods to get it to work consistently. How can you allow your company to sell such a POS? I know I’m not the only person having this problem. Please advise,
Roku Reviews & Complaints
I have been waiting and waiting for the authorization from roku which I have both submitted online and received automatic responses from, as well as discussed with roku support. Nothing back and I am tired. So I am going down and purchasing a new roku, which I will use for 28 days and then just like buying milk, I will return it and get another… Over and over again to stay within the 30 day return policy. Let me know when customer service actually becomes customer service. Until then, get ready for lots of returns to deal with… I recommend this to everyone that has an issue with their units as well. If everyone does this, they will get their act together.
Roku Reviews & Complaints
I have have similiar difficutlties as previous customers… No refund. It has been over a month, I call weekly, and each time I am promised that I will be refunded for a retuned roku player. I have not yet received a refund. I notified my credit card company to take action and have also complained to amazon.com. I hope that either of these will satisfy my request.
Roku Reviews & Complaints
I just cancelled my acorn account. I explained to the rep that in the 2 years i”ve had the streamer i”ve watched roughly 10 videos. The remaining time has been spent watching a purple screen, plugging and unplugging just about everything, and chatting with company service people who under the guise of helping me tried to sell me roku packages. She told me that if I have been having problems from the very beginning, it is because I bought a product that was obsolete. The company ceased updating it. She suggested I buy a new streamer. Why?! Why would I buy a product from a company that knew it was selling something that was essentially nonfunctional. Their dishonesty is sickening. The whole experience has been exhausting. My next step is to cancel mhz. I”ve had it. I”ll miss those great videos.
Roku Reviews & Complaints
I made the mistake of buying a roku video streaming machine (to view netflix movies) and it has not worked< since I purchaced it!!! You are just throwing your money away< if you purchace a roku product!!! Buy a wii instead, they work very well! Roku truely sucks, and you can"t even get ahold of them to complain!!! I am disgusted with roku, over this total lack of consumer service!!! Purchaced unit in april, and have yet to have it stream any movie from netflix!!! My next stop is with the michigan attorney general"s consumer protection division! Barry damon
Roku Reviews & Complaints
I ordered 30 rokus 20 x roku streaming stick hdmi version 10 x roku 3 digital hd 1080p streaming media player The provider with out asking sent me 100 more rokus and forced me to pay all the total… I accepted pay the balanced but he hold on the shippment until I made the payment. I made all the payment but wester union block it because of possible fruad, I didnt paid the total because I tought was fruad, he got mad and I didnt recived the order and I lost my money.
Roku Reviews & Complaints
I own a first generation roku, which I have been happy with. My boyfriend and I recently moved away from our hometown in the dc metro area and he didn”t want to miss his redskins games. So we purchased an nfl game pass subscription. But he hated having to watch the game on our desktop computer so when I read online that roku added an nfl channel that also allowed you to use your game pass subscription, I was excited. I couldn”t find the nfl channel on our older roku and assumed I would have to upgrade to a newer player, but I called customer service to make sure that the player I wanted to order would support game pass. I was told that all the newer players would, and that because I owned a first generation player I qualified for a 20 percent discount for upgrading. So the next morning I went onto roku” s website to place my order and discovered that the discount did not apply automatically so I called customer service back to ask if there was a coupon code that I needed. I was told by the customer service representative that the discount was no longer available and that I was told that in error. I asked the representative and bis supervisor if they would honor what the first representative told me less than 12 hours earlier, and although they never denied that I was offered the discount, they refused to honor it. They either all need to get on the same page and train their representatives properly or honor their representative” s mistakes. I never asked for a discount… It was offered to me, but when a company tells you something, you should be able to count on it. I was originally going to purchase a less expensive player, but I told my boyfriend last night that because of the discount I would buy the best player so he could use it with the new hd 4k ultra tv he just purchased and watch his games on it. Now, because I am a person of my word, I am stuck paying more money than I intended because roku lies to their customers and feels no need to apologize about it. Amazon has much better service. I have owned three kindle fires and have had great customer service. I suggest going with fire tv over roku.
Roku Reviews & Complaints
I purchased a roku streaming device for my living room television around the middle of october 2017, because it is an older model television and because roku makes a device for them. After purchasing it, I realized thathte shows that I wanted to watch, I couldn”t, unless I already a subscription to them through my cable company. If I would have know that from the beginning, I would not have purchased it. Because, when you see the commercials on t.V., it does not state that t hat you need to have any kind of subscriptions to get the free streaming channels. The channels that are being streamed free are only 3 – 5 minutes long or have been streaming for over a month of so. Bud their advertisements and commercials states that the “new shows” are being streamed for free every week, and that is an blatant out right lie. Roku needs to stop showing false advertisement commercials and tell the consumers the truth. I have reached out to roku so many times requesting answers to my questions and no one has every gotten back to me. And when you try calling the 800 number, sometimes it just ring or other times, a recording will come on and telling you to go their website for answers to your questions; which I have already done so; and there isn”t anything there to answer my questions.
Roku Reviews & Complaints
I purchased an entire year of streaming from ROKU on Dec. 9, 2019. The channel stopped working on Jan. 7, 2020. Sent several emails and they refused to help. According to ROKU there is no refunds once purchased. I paid for a service that failed and yet they don’t seem to care. Once they get your money they no longer want to hear about any problems you may have. I will no longer purchase any streaming channels through ROKU. Beware by being informed.
Roku Reviews & Complaints
I purchased the Roku Ultra about a week ago and I really like it. However, right away I discovered the remote’s back button doesn’t work. My first step was to contact Deal Time from whom I purchased it from via Amazon. They were no help. They suggested I contact the manufacturer. So I then contacted Amazon, who also was of no help, and Roku. All I wanted was a new remote. It has been 4 days since I’ve contacted Roku and I have not heard a word from them. I’m very disappointed and not happy at all with their lack of customer service. Like I said, all I want is a new, fully working remote.