I purchased the Briar Row Gray living room set in 2013 and paid for the extra fabric protection which came with a 3-year warranty. I called Rooms To Go’s Customer Service Department today as another one of the buttons popped off and was told that the warranty I have only covers food and beverage stains. The furniture is of poor quality and it looks like I have had it for 90 years…thus saying the fabric and quality is run down and has not kept its lusture. I rarely have visitors so it should not have wear and tear as it appears it has. I will never purchase from there again as they do not live up to their warranty or service they claim when you are making your purchase. .
This complaint and/or review was posted on HolySmoke.org on 20:43 pm, July 05, 2017 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rooms-to-go-com-inc-review/.
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