8/22/2017 These people apparently don”t understand English and they are only out for the money. When Embrace sold my loan to them I made sure they understood that my payments would be made at the end of the month for the 1st of the following month to be sure my payments would not be late. I inadvertently sent a check on the 1st which messed up my payment for the following month. Rather than make a note that said I missed a month, they ended up charging me late fees for every month up to recent. I asked why I never got monthly statements and the girl was very rude and said they had been sending me monthly statements and I should be checking my mail. Suffice it to say I was Pi***ed!! If I could find a way to have someone else buy my mortgage, I would do it in a heart beat. I had no choice as who was chosen Embrace sold my loan to them. Save yourself the headache and don”t bother with these idiots!!
This complaint and/or review was posted on HolySmoke.org on 17:12 pm, November 12, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/roundpoint-mortgage-servicing/.
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