8/22/2017 These people apparently don”t understand English and they are only out for the money. When Embrace sold my loan to them I made sure they understood that my payments would be made at the end of the month for the 1st of the following month to be sure my payments would not be late. I inadvertently sent a check on the 1st which messed up my payment for the following month. Rather than make a note that said I missed a month, they ended up charging me late fees for every month up to recent. I asked why I never got monthly statements and the girl was very rude and said they had been sending me monthly statements and I should be checking my mail. Suffice it to say I was Pi***ed!! If I could find a way to have someone else buy my mortgage, I would do it in a heart beat. I had no choice as who was chosen Embrace sold my loan to them. Save yourself the headache and don”t bother with these idiots!!
Customers reviews and complaints
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RoundPoint Mortgage Servicing Reviews & Complaints
Absolutely horrible to deal with. I was in the process of selling my home and moved out while it was under contract. I made the mistake of telling them the house was empty but under contract when I changed my address. They determined this must have meant that I was no longer going to care for the house and decided to change the locks, winterize the home (it was September), called the electric company and turned off the gas, and destroy the shrubs. They also threw out everything in my refrigerator and left the all the branches on the side of the road causing me to get fined by the city for violating their brush/trash policy. The house was NOT in foreclosure and after repeated calls to their “home maintenance department” asking them to stop I got nowhere. I ended up closing on the house, having to tell the homeowners they were on their own to get the gas turned on because they wanted me to pay another deposit to do it. I only ended up with this company after taking advice to do a streamline refinance to save money. I found out later that this particular broker mostly deals with less than perfect credit and treats all of it”s customers as if they are going to default on their loans. Never again.
RoundPoint Mortgage Servicing Reviews & Complaints
Absolutely the worst experience in my life when it comes to short sales! I am a Realtor with an ongoing short sale that has taken months to get approved. It is completely frustrating when you leave message after message, escalated, and NO response. The level of communication that Roundpoint lacks is so very aggravating. I hope to never ever have another short sale with Roundpoint in my career! Awful!!
RoundPoint Mortgage Servicing Reviews & Complaints
After 8.5 months with an accepted Offer to Purchase, Seller and Buyer are unable to close by deadline — AGAIN. This time it”s because Processor requests we falsify calculation section on Closing Disclosure (among other things). 1st because Processor insisted listing and offer deadlines were expired when they weren”t. 2nd because Processor insisted there was a discrepancy between list price in the MLS ($269, 900) and an Amendment to the list price$250, 000). It took 2 full days of resending documents and spelling it out in emails via Point of Contact and his manager to remove this new obstacle to closing. Over and over again, after pointing out Processor was confusing Listing Contract with Offer Contract, we”d receive email stating, “Listing Amendment with $250, 000 price needed for approval.” After 2 full days of constant back and forth, Processor finally must have realized she was looking at an Amendment to the Offer, not listing, because the discrepancy obstacle disappeared without explanation. 3rd is painfully on-going. For 3 DAYS we”ve been in back-and-forth communication through Point-of-Contact, Armando, trying to get a Closing Disclosure together that”s acceptable to Buyer”s lender, title company and RoundPoint Mortgage Short Sale Processor. At the bottom right of the CD is the line that reads “Cash __From __To Seller.” Above this line is the total from Section N and above that line is the total from Section M. Total of Section M – total of Section N = sum due to or from Seller. It”s a computer generated grand finale line on the form and devised so once sections are totaled, a mathematical formula generates the check mark in appropriately. The check mark in the “Cash __From __To Seller” line cannot be placed arbitrarily. M = “Due to Seller at Closing” N = “Due from Seller at Closing” If “M” is greater than “N, ” M – N = positive sum. The check mark is computer generated to always show up as “Cash __From X To Seller” when the amount of M- N = a positive sum. Because more was due TO Seller at Closing (M) than was due FROM Seller at Closing (N). If “M” is less than “N, ” M – N = negative sum. The check mark is computer generated to always show up as “Cash XFrom __To Seller” when the amount of M – N = a negative sum. This is because more was due FROM Seller at Closing (N) than was due TO Seller at Closing (M). 3 Days prior to closing — after Seller and Buyer have been waiting 8.5 months and another Amendment to extend closing is needed if it doesn”t close — we are told by Point of Contact the Closing Disclosure is rejected. Processor insists through 3 full days of communication through Point of Contact that Section M must total $261, 000 and Section N must total $259, 000 and the “CALCULATION” Section must read “Cash XFrom __To Seller $2, 000.” 3 FULL DAYS of title company and Buyer”s Lender pointing to the mathematical formula regulating the Calculation Section. 3 Full Days of trying to explain to everyone involved why RoundPoint Mortgage Short Sale Processor continues to reject the Closing Disclosure because the $2, 000 that”s due from Seller at Closing is listed in Section “N”, titled, “N. Due from Seller at Closing” and insists on continual rejections of CD until Processor sees the $2, 000 that”s due from Seller at Closing listed in Section “M, ” titled “M. Due to Seller at Closing.” Processor demands the following for approval of Closing Disclosure: M (Due to Seller) $261, 000 – N (Due from Seller) $259, 000 = $2, 000 Positive sum always generates a “Cash due __From X To Seller” check mark. RoundPoint Mortgage Short Sale Processor says keep the figures where they are and move the check mark from “XTo Seller” to “From.” It should read: $259, 000 (due to Seller, M) – $261, 000 (Due from Seller, N) = -$2, 000 The negative sum generates a “Cash due XFrom __To Seller” Point of Contact manager was supposedly going to speak with Processor manager to work through the situation. We were going to be updated. Instead, we are still waiting and wondering about RoundPoint Mortgage”s ethics policies, communication policies, why a RoundPoint Mortgage Processor would repeatedly request legal documents be falsified (and thus making the rules of math irrelevant), why is it the RoundPoint managers wouldn”t step in sooner, and why they left Seller, Buyer, title company, lender and Realtors hanging at the beginning of a holiday weekend when we were told by Point of Contact, Armando, we would hear back from someone today. Maybe RoundPoint would rather sell after it”s foreclosed so Processor doesn”t have to deal with M – N = Cash ___From ___To Seller.” WARNING: 8.5 MONTHS MAY BE REQUIRED FOR CLOSING ON OFFER TO PURCHASE ROUNDPOINT MORTGAGE SHORT SALE PROPERTY and FALSIFICATION OF LEGAL GOVERNMENT DISCLOSURES MAY BE ASKED OF YOU AS CONDITION OF FINAL CLOSING DISCLOSURE APPROVAL. It”s shameful and those signing up to do business with RoundPoint Mortgage need to be warned about what they”re getting into.
RoundPoint Mortgage Servicing Reviews & Complaints
Due to being in Mortgage Modification proceedings, we had to have RoundPoint give us Monitored Disbursements for our Insurance checks that we received from our homeowners insurance for repairs to be done to our home from claims. As per the guidelines we signed and agreed to, Roundpoint was to give us a percentage of the Insurance check funds to begin wok which they did. After the initial payout, they were to schedule inspections with us as work was being completed to disburse more of the funds to pay the contractors. We called after the first part of the work was done and someone called, scheduled and came out within a week or so. We then called Roundpoint for the next inspection on August 3, 2016 and since this time no one has come to do the necessary inspections. We call every week and each time we are lied to and told it is being processed. We called again on the 18th and were told that the previous people had indeed NOT processed our inspection request! This was after almost two weeks of being told it was processing. We were then told someone would call us back that following Tuesday and that the case was being expedited. No one ever called. We called back that Friday the 25th and were told that they don”t know why no one has called but it was being referred to a supervisor and would be expedited again. As of today August 30th, no one has called to inspect the progress of our repairs and no one can tell us why. We just keep getting excuses and promises to expedite and have someone come out. Meanwhile we have contractors that want to be paid as agreed! This is unacceptable!
RoundPoint Mortgage Servicing Reviews & Complaints
ESCROW FRAUD! I highly recommend that you do not do business with this mortgage company. My mortgage was purchased from this company shortly after my closing. In the ten months that they have held my mortgage, I have had numerous issues. Even though I pre-paid a year”s worth of homeowner”s insurance for closing and I was not required to carry flood insurance, they forced placed policies for both. I sent them proof of insurance and a certificate of elevation, as well as a LOMA from FEMA. I had to call several times as they stated they had not received the documents. Finally, I faxed the documents and called the next day to confirm receipt of the same. After following up three or four times, they canceled the force-placed policies. Months later I received an escrow analysis. The insurance amounts for the cancelled policies were included, causing a shortage in my escrow account which raised my monthly payment over $300. I called in March and the representative said they would run a new escrow analysis. She said this would be done before my April”s payment (three weeks). The analysis was never run. I called again and spoke with a representative in the insurance dept. to verify that they actually did cancel these policies and explained the issue with them. This representative was very nice and confirmed cancellation and called the customer service with me on the phone. We spoke with Arron. He again stated they would run a new escrow analysis removing the insurance premium for the forced insurance I never needed, and no longer had. He said this would be done on May 3. I told him this was an issue for me as my payment was due to come out of my account on April 30th (for May) by auto pay and that this was the second request. I couldn”t understand why it was taking over six weeks to get this new analysis. His response to this was to move my auto-payment to May 5th in order for them to have time to run the new analysis preventing them from taking the additional $300 out of my account. On May 4th, I received an e-mail reminder of my auto-pay, however, it was for still for the incorrect amount. I called immediately and spoke with a representative from the insurance dept and asked them to call the escrow dept with me on the line to verify once again that they did indeed cancel the policy, and that flood insurance should not be included in my analysis. It turns out that after multiple promises by Roundpoint Mortgage to run my new analysis, it still had not been done. She put in yet another request and got back on the line and told me they definitely would have this completed by May 8th. They once again moved my payment, now to May 10th so that they would not auto-debit the incorrect amount. This is now the third request, and it taking almost two months, and hours on the phone to get a new analysis. It is now May 10th and I just received e-mail confirmation that Roundpointe Mortgage, after all this, has debited my account with the $300 increase included. They have never run my corrected escrow analysis and are still charging me for the flood insurance I do not need, want or have. I have read several complaints regarding this very same issue on several boards, social media, the BBB, etc. It is a reoccurring theme with this company. They never error on the side of the client. In each case, they are over withholding our money. I can not believe a mortgage company is truly this incompetent in maintaining the escrow accounts of their clients. I have read that class action lawsuits have been filed against other lenders over the same thing. Based on the number of complaints by Roundpointe customers all over the net, I am considering contacting a class action attorney to determine what steps would be required to do the same. They are able to run audits of the escrow accounts. Whether it is fraud or convenient incompetence, it is absolute mismanagement; and I believe they have a fiduciary responsibility for the maintenance of these accounts. I am sure they will be able to reach out to those of us who have come forward and complained, as well as secure a list of their customers. I am certain there are many more of us out there. I am also reporting them to the BBB and the Consumer Financial Protection Bureau. I won”t be contacting Roundpointe for a fourth time for this problem. I just don”t have the endless hours needed to spend on the phone with them, to deal with yet another incompetent customer service representative to explain the situation over and over again. Interestingly, they sound confused, as if this is an unusual case. After everything I have read, it”s what they do best. Just letting a legal representative deal with them.
RoundPoint Mortgage Servicing Reviews & Complaints
I am a joint tenant on a house that I now own due to the death of person who’s name is on the Deed Of Trust. I received ownership through a Will–Grand Deed–Inter spousal Grant Deed–Affidavit -Death of Joint Tenant All of which were filled by the San Joaquin County Superior Court. Last September I paid off the mortgage loan on the property. I, in error overpaid by $239.42. I have sent all matters of documents to Round point trying to get a refund check for this amount made out in my name. They have refused to send a check that is not made out to the person on the Deed of Trust. I can not make them understand that this request is a business transaction between myself and this company. They well more than willing to accept payments from my account for the past two years, but refuse to refund me the money that is due to me. I have been sent two worthless checks. On my last encounter with customer service, I was told, I paid off the house with my own free will no body twisted my arm to pay off the loan and they will not send me a refund check with my name printed on it. So, in my opinion $239.42 has been stolen from me by a company that is practicing a shady business.
RoundPoint Mortgage Servicing Reviews & Complaints
I am posting a review that I submitted on zillow about our experience with roundpoint mortgage. We almost lost our dream home due to their underwriting department. I have more gray hairs and feel 10 years older after the experience. However, I need to give a counter point due to the fact that we did manage to get the loan closed and funded and with their low interest rates and almost zero mortgage fees save thousands of dollars. We recently used roundpoint mortgage for a new home purchase. I had used them in the past for a refinance and was familiar with their loan process. The easiest way to work with roundpoint is via online uploads and email, and that system works pretty well. However, our loan was stuck in underwriting and with the clock ticking down to lose our home due to a firm close date by the sellers it became very problematic. Waiting on an email for hours is not the same as being able to contact someone and find out why things are happening. This became very frustrating as the days to close slipped away and we were no closer to getting the loan closed. Thankfully, our loan was escalated to senior management just in time. Once management became involved our loan moved rapidly through the system and we were able to close on time. I am very appreciative of roundpoint management and their commitment to do what was right and personally work with their customers. I would recommend roundpoint mortgage based on a strong management team and their exception sense of integrity.
RoundPoint Mortgage Servicing Reviews & Complaints
I am sharing this to help others take caution. My story seems to follow many of the other poor reviews. Got to 80 day mark of this process and was told that it had been to long and I need to start over in sorts. At first it was smooth, I got my paper work to them in 1-2 days only because I had started this with another company and had it allllll ready! They did tell me it would be a couple weeks and probally no communication. Finally I e-mail after 3 1/2 weeks and I was told oh sorry we have been so so swamp with loans its December. I got them a couple more things they asked for in a couple days and then nothing again for a couple weeks. Finally they asked for something that took me 19 days to get, 4 of which were weekend days, when they aren”t even available, but hey I will count them. They said great! Another week went by, OK its been 80 days what is going on? Oh all is fine! I asked several times all terms are the same nothing is wrong? YES YES then, THE next day I was told, sorry its been to long we have to start over and you need to pick a new rate????? What????? My rate went up/ I lost my $800 Lender rebate/ and that No FEES was now $140 that they could roll into my loan! MY loan officer was awesome he truly tried and made every effort to make this work. But I was planning on paying a $375 appraisal fee and using that $800 rebate to pay my $920 title company fees, that I found to keep costs down . Costing me $495 total. The new terms would of cost me nearly $1500 and a higher rate on my loan. That is a lot of money for a single mom. So I passed. I made it very clear from the beginning I stopped a previous process, because of fee changes and rate hikes. What a waste of time! But I will not take something just because I have been dealing for to long! I have great credit, great debt ratio, and actually would of been good for there business. So Sorry RoundPoint your loss. To top it off when I said sorry you lost a good customer and gained another bad review. I was told sorry you saw some bad reviews, but we do thousands of loans and a small amount of bad ones is to be expected! I get he was upset but come one every business should care about poor reviews they will add up and even if you loose one person because of it isn”t that BAD!!!
RoundPoint Mortgage Servicing Reviews & Complaints
I am taking legal action as my escrow account has been increased exponentially and wrongfully. Roundpoint mortgage service has been in class action settlements previously. If they’d like to contact me before my real estate lawyer gets involved contact me at [protected] before Friday June 7th, 2018. I hope this issue can be resolved before my next payment or I will be taking legal action.
RoundPoint Mortgage Servicing Reviews & Complaints
I am very upset about how Roundpoint handled my phone interview with Equifax and myself. I have a multitude of complaints with that had an effect on my refinancing process. I spoke with several Reps who were unable to assist me and apologize. My plans on taking this to the media is great. Also My loan officer said that Round Point was reporting on my credit and I am currently chapter 7. My issues go on and on.
RoundPoint Mortgage Servicing Reviews & Complaints
I have been attempting to do a loan modification with Roundpoint mortgage for about 8 months now. I have had to send in the same documents numerous times as they claim they do not receive. I have faxed, mailed and e-mailed documents and then a month later I receive a notice that stating they did not receive and they close my case. They have refused to give me a street address so that I can fedex the documents. Now I have received a compensation from the insurance company for damages to my property and they want to open an escrow account with them so that they can control the repairs to my property. The customer service people are the most bad mannered I have ever had to deal with.
RoundPoint Mortgage Servicing Reviews & Complaints
I have been in the Mortgage business for 30+ years but chose to use Round Point Mortgage in this instance. I delivered Excellence of Customer Service no matter how challenging the file. Prompt return phone calls from the Loan Officer till you submit your application. If a hiccup should occur, forget about getting timely response. It took 12 days, 4 phone calls later to get a response and now I am still waiting for my Letter of Decision. Waste of Time!!
RoundPoint Mortgage Servicing Reviews & Complaints
I have been with this company three years every experience is terrible. Lost my job and I”ve paid my account on time even extra principal. So the first time I”m late they send me a letter threatening foreclosure only one month behind. They will not work with you either. Letter says to make payment to prevent legal action against me from loosing my home. I”ve got two kids and a baby on the way in a difficult time these people are heartless money huggers. Probably the worst mortgage company you can deal with. If they continue to conduct business this way I do not see this company lasring much longer when you have banks like Wells Fargo that care about customers.
RoundPoint Mortgage Servicing Reviews & Complaints
I received a call from roundtop mortgage. I do not have an account with this company nor have I ever. Of course I called bk and the lady wanted ss info n my name. I repeated to her I refuse to give you any information. I don’t have an account with you nor have I ever. I then asked how they get there info to contact people, she couldn’t answer me. Beware of this scam. The number is [protected].
RoundPoint Mortgage Servicing Reviews & Complaints
I too was connected to roundpoint mortgage via lending tree. I tell you, the level of customer service at this company is awful! You can’t even speak to anyone who will answer a simple question – they can only record the conversation and take down your phone number and have someone call you back at their convenience. What a way to service a needed customer base… It appears to me this organization is a call center sending off calls to “so called” service agents – to who knows where. When I connected to a service agent yesterday afternoon, I was told that I would have an answer yesterday afternoon – thus I didn’t receive a call back yesterday and now they have all of my personal information to share, sell or expose – because I can’t get in touch with the “sales agent” that I spoke with… What a joke!
RoundPoint Mortgage Servicing Reviews & Complaints
I tried to refinance through this company; and everything had been going very smoothly; until the point of appraisal. At that moment it turned out that they were using the services of Streetlinks Lender Solution. Please check online reviews for yourself to see what kind of a racket that company is. To cut a long story short – the appraisal fell shockingly short of being in touch with reality – the assessed value was less than 50% (sic!) of the recent, comparable sales. Needless to say – the whole refinancing deal was scuttled. I was left holding the bag, and having paid the appraisal fee – north of $500. I know that there is a tendency to imagine that “there are two sides to every story”, and tendency to doubt the negative reviews. Please take my word for it – I am an experienced real estate owner and investor – about 20 years experience with all aspects of residential real estate; dozens of refinancing in different economic conditions, and areas of the country. Never ever have I seen a more blatant grab for my money by an appraisal company, which at the same time did not even pretend to perform an ounce of competent and professional work. To sum it up – Round Point’s association with shady characters like Streetlinks reflects very poorly on them. I would strongly encourage you to check twice before working with tham, or *anybody* who is associated with Streetlinks appraisals.