Hello I have tried all avenues via rowenta service contact in multiple countries and I am getting nowhere. I understand group seb owns rowenta so I am coming to you directly to get this sorted by someone. 8 weeks ago I purchased rowenta 8080 iron from amazon. The iron at 6 weeks started giving off a strong electrical shock on the sole plate and stopped heating up. I went to rowenta website clicked on repairs I contacted group seb in thailand as I live in thailand. The person on the other end of phone has never heard of rowenta I realize it’s a tefal office. I have since contacted customer service is the us, hong kong, germany. Only the us has responded and are saying can’t help you go to your local reaper country. I purchased this iron as the website had local repair in thailand. I always check company’s websites before I buy products. This is false advertising and a lie that you have repairs in thailand. Though I can read from the bangkok post that group seb setup in bangkok nearly 4 years ago and rowena and tefal and others are your products. The iron is new and it is faulty and needs to be replaced. My husband and I are sick of being hand balled and treated with shocking customer service. Rowenta irons are a premium product I bought this iron on its performance reviews and the excellent customer service I was suppose to receive. This iron by the time it was delivered has cost me 230 aud not a cheap iron. Regards Sonya klapko +[protected] Phuket thailand Sent from my ipad
This complaint and/or review was posted on HolySmoke.org on 18:28 pm, December 19, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rowenta/.
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