I purchased a presentation package from this company for 169.00 over a year ago. They kept calling trying to get me to set a date to come. I finally relented and set a date to come in April. Due to an emergency I was unable to attend. I sent an email and called and left a message to let them know that I had to cancel because of course no one schedules an emergency. I never heard back from anyone as I had left a request for a callback to possibly reschedule. Four days later I have a 150.00 charge to my account. I was never told anything about a 150.00 charge. I had already paid 169.00 and was told that I would not be able to get a refund if I did not come. I called the company and spoke to several people including a young lady named Monica who told me that “Chris” the guy who sold the scam to me was too busy to speak to me. I was continuously forwarded to extentions that were no longer in service. I was told that I would not be able to speak to a manager as they did not have one available. I was promised calls back that never materialized. I called back four different times and always ended where I started if they answered the phone. The customer service is horrible and the people working there are horrible as well. I told them that I wanted my money refunded as soon as possible and was told that they would not. This place is a SCAM and the employees are scam artists! This is not a reputable business. Please do not accept any calls from Spinnaker Resorts! .
This complaint and/or review was posted on HolySmoke.org on 21:31 pm, June 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/royal-floridian-by-spinnaker-resorts-review/.
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