Rug'it Cleaning

Horrible people. Not Recommended.

Reviews: 1


Total views: 157

Published: 11 December 2019

Posted by: Anonymously

I regret hiring Rug’it Cleaning Company to help clean my business. I never thought there were cleaning companies offering such poor quality services.
Being a manager in one of the top businesses in Signal Hill, I understood the importance of having clean and well-organized office space; employees tend to be productive, and you depict professionalism. With this in mind and most of my cleaners were on leave, I decided to hire a commercial cleaning company. The condition of the office block reflected on the type of service we offering to the public, and so I decided to go for the best company. I took the time to familiarize myself with the various commercial cleaning companies available online, and this was when I came across Rug’it Cleaning. The company seemed fine from how the image they portrayed online and so I decided to give them a shot. I contacted the manager and explained my needs.
He was supposed to come up with a cleaning schedule for the weekend. The cleaning process was supposed to happen when we’re out to office not to interrupt the process. The manager came up with a well-detailed plan on how they were going to carry out the process. He seemed presentable and a man of his word, so i hired his company after a few price negotiations. Throughout the entire week, he kept calling my accountants to make payment for services they had not offered. Due to their persistence, I instructed my accountant to pay half the amount of money we had agreed on. When we all left the office for the weekend, I handed over my office block to Rug’it Cleaning for thorough office cleaning. I expected to find the place sparkling clean after the weekend.
Come Monday morning, I found my employees stranded outside the office block, and I assumed something was wrong. The company did shoddy work. They did not use equipment to clean the carpets. Instead, they did everything manually and left them wet. The whole office block was stuffy, and some employees complained that a few of their personal belonging were missing. I immediately called the company’s manager, who was nowhere to answer my call. This felt disappointing as we had scheduled meetings on that day, and from the look of things, there was no room for the meeting. The board room had a strange smell, which is assumed was from the use of poor quality detergents.
We decided to visit the company to claim a refund for the shoddy job and seek compensation for items lost during the exercise. To our surprise, the company was a startup and did not have much to offer. This was disappointing, and we had to let it go and hire another company to help us out. Companies may look good online but offer shoddy services. I will never contract cleaning services, especially from Rug’it Cleaning. They did a pathetic job that I regret paying for.

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