On the 10th of November I requested a new card be expedited to me so that way it would be here by the time I received my check on Thursday. I misplaced the old one. I receive my new card 11/13/14 called to activate, everything went ok, no problems. Later that night I tried to go to an A.T.M. but the A.T.M. said it was unable to process this. I called rushcard and spoke with a representative who advised me that they were having maintenance issues and that I just needed to re-activate my card and then to wait an about hour before using the card. I waited the whole hour then went back to the A.T.M. and again my card was not working! I called rushcard again and again the representative said they were having maintenance issues and I needed to re-activate my card! One more time I was assured that I needed to re-activate my card again and it would work. It was almost 11pm by this time so I went home and thought I would try it in the morning. This morning (11/14/2014) I went to the A.T.M. again and this time it was saying that my card was invalid! I called rushcard again and a lady told me that this card I have here was the old one not the new one. I preceded to tell her that this card was the one I barely received not the old one, I lost the old one! Then she tells me, well it looks like they issued you a new card today and you will be receiving that on Monday! I was so infuriated at this time! I told her no this is ridiculous, this is why I ordered my card on Monday to be expedited, so it would be here on time, and now your telling me I have to wait! I have 2 young boys and I am single mom. I had a lot to pay for today, including groceries and I really needed that card! I told the representative that I wanted to speak to a supervisor! She transferred me just for that person to tell me the exact same thing! I then asked to speak to someone above him and of course that lady (Rhea) said the same thing! Rhea informed she would waive the fee for this card but why should I have to pay for the first card when I couldn’t even use it, and why should I even have to wait for another card when I ordered mine to be here on time, they were the ones who messed up! All in all I am so unsatisfied with their service! I never requested another card to be sent, I only needed this card activated and now me and my babies are screwed, thanks to rushcard!! All I know is I am taking my business elsewhere! I can’t wait to receive my money so I can just cancel with rushcard! I was warned to not get a rushcard, but it was convenient at the time, and of course I didn’t listen! It would of saved me all this trouble!! .
This complaint and/or review was posted on HolySmoke.org on 22:41 pm, October 10, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rushcard-review-5/.
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