Russels Reviews & Complaints

Reviews: 9


Total views: 4211

Published: 07 April 2020

Posted by: Leonette Slabbert

Good day I writing this email with very disappointment. I have applied for credit online on the 28th of February 2018. I have received an email back within minutes to inform me that I have been approved for R15 000. I went to 154 Govan Mbeki the same day28th to take my necessary documents (3 x months bank statements, (copy of ID as mine was lost) and my resent payslip. Mr. Gerber, the branch manager, and Nolotando processed my application again and once again it was approved for R15 000. They explained to me that everything was approved but I just need to go and apply for my temporary ID and then they will submit the documentation and after 2 days it will be delivered. Friday, 1 March, I took off from work (took leave) and went to Home Affairs and sat there for the whole day applying for my ID. I paid an extra R70 for my temporary ID as this was what I needed to complete my application, told by Mr. Gerber. Saturday morning early I went to Russels AGAIN and took my temporary ID to them as requested. They scanned they whole lot of papers and submitted it. They told me that everything they needed they have now and that I can choose my “stock” and Monday they will process my app at Head Office someone just need to confirm employment and by Tuesday they will deliver someone from the warehouse will contact me to schedule delivery. I phoned the office now, between 12:00 and 12:30 as I did not hear anything, Phillip then told me that Nolotando was sepose to call me to let me know that my temporary ID is not except able and I need my original ID. Now this is totally unacceptable! I have already applied on the 28th which they told me it was approved and I have taken them my documents and a certified copy of my ID. I can not seem to understand why in any case is not except able? The manager, Phillip Gerber, advised me to apply for a temporary ID (cost: R140 for the application and R70 to issue the tempory ID) and now its not allowed? I have ALREADY make place (sell) my old lounge suite to make place for the 4piece lounge suite I have ordered and promised will be delivered by latest Tuesday. I sold my old bedroom suite, to make place for my new one. i have sold my old fridge to make place for my new one! Now this is again totally unacceptable! I am not going to sit without a lounge suite nor fridge nor bedroom suite for 3 weeks + or how long it take for the original ID to arrive at Home Affairs. My temporary ID is valid for 2 months. This was a valid application at Port Elizabeth”s Home Affairs on 2 March 2018. At no point in time I was made aware of this that will be an issue. This is a valid proof of identification in any industry even in banks. With all do respect, please finalize my application. I have already been in uncomfortable situation for one day. I am awaiting feedback urgently. Thank you Kind regards

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