I hated staying at Rustic Motel Rolla. That place has poor staff, poor amenities and terrible management which is too obsessed with their convenience and not the customers’. I want the hotel to be nice and clean and it should all the basic amenities with it but lately, as I was traveling and needed a place to stay because I was tired after a day of traveling, there was this hotel which is close to the highway Rustic Motel Rolla. Rustic Motel Rolla is located in Rolla, Missouri. They claimed to have one of the best services in town in terms of their services, their room cleanliness but since my visit over there I didn’t tend to stay again at such a place like this. The rooms were un-cleaned and that some kind of unpleasant smell in it. The customer service was poor as the front desk persons were very rude with us. The experience was horrible and it turned out a nightmare for me and my wife. It doesn’t get more disgusting when you find bed bugs in your bed and you can’t even sleep properly. At the first night, it was all going good when we went to bed. My wife noticed 4-bed bugs on our bed and ask the maintenance guy to clean it off. Well, till then I was a bit scared and was uncomfortable because of these bed bugs. Next morning when I woke up I had all kinds of bites from these bed bugs upon complaining to the manager he showed bad attitude and told us that their rooms are clean and they don’t have things like that and I must be allergic to something and that’s the reaction of it. I went back to my room and my wife showed another one in one of the motel cups, now this was getting serious and I had to deal with it. I asked the hotel owner to send one of his guys for the inspection and let him know that if it was really a bed bug or allergy. The owner got ahold of his maintenance guy, who came to our room, checked it and confirmed the issue of bed bugs. The manager showed no apologetic behavior to us and told us that they have to retreat the room, the manager gave no discount or anything else just to create a slight good impression that he cared for us but he didn’t do anything. I was disappointed as I had to rush to the pharmacy store to get one of the medicine to treat these bites. This was the only reason why I don’t like to stay at one of these hotels because all these assholes are cared about is to make their money and not care about their customer. I am telling you, don’t go to this hotel or you will only end up regretting yourself. There are plenty of other places you can go to so avoid this place for your own safety.
This complaint and/or review was posted on HolySmoke.org on 19:21 pm, September 12, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/rustic-motel-rolla/.
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