I bought a truck (had to pay for it up front) after the fact found out the truck was not in Chicago but in Boston. Sight unseen and the salesman Andrew Dowhan said no problem when you get the truck you look it over and we will fix everything you need taken care of. Okay finally got the truck in February…drove it about 15 miles from their shop on Alum Creek road to my shop I use. Wrote up all the things wrong and was told to take it back to Alum Creek Ryder. Okay now they have the truck the next day I was told to take the truck up north to their shop on Schrock road. So I did that. They had the truck until the 4/2/2015 my first trip with the truck was on 4/4/15. I had also purchased a 6 month warranty for 2154.00. Mr Dowhan promised he would get my warranty to go from 4/2/15 till 10/2/15 beings Ryder had the truck the whole time. Okay they took truck to alignment shop because pulling so hard to the right. Alignment shop told them the tire had radial pull (Nate at Alignment shop) and it need steer tires. Okay never got done. The shocks were in pieces hanging on the suspension. No mirror covers on the mirrors. (they did fix this). They promised to pay the 612.02 for the shocks which I have yet to get. I have asked for 100% refund of my warranty because if this is how they are I surely don’t want to deal with them. I have since paid for the tires because yes the one did have a major problem. It was beating the truck to death and pulling to the left from the day I got it from Ryder. I had to pay my drivers to help drive this truck to all of their locations and the salesman kept telling me they will do that you do not need to do that. Bottom line is I want my 2154.00 in warranty back and the 612.02 for the shocks and they can go where the sun don’t shine. They are a bunch of liers and I don’t even want to deal with them. I did not get what I paid for as far as I am concerned. Another thing I will say do not believe them and buy a truck not seen because they lie and tell you they will take care of it. I had my bank send them a check and I had title to truck before I had the truck. I have been buying trucks since 1978 and I have never had problems with anyone I have ever dealt with except these crooks. I hope everyone who reads this please do not trust them. .
This complaint and/or review was posted on HolySmoke.org on 17:33 pm, February 04, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/ryder-system-inc-review/.
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