Good day My parents and I recently flew to George (17 November, flight FA 222). My parents are 69 and 73 years old respectively and this would be their first time flying. We were very excited about the trip and wanted to have the full flying experience. For this reason we chose to also make use of the in flight catering offered. My parents had juice and shared the Chicken Mayo Bagel that was offered as part of the morning flight menu. (I had juice and a packet of peanuts). Upon our arrival we had brunch at the Views restaurant in Wilderness. We all had the same omelet and coffee. That afternoon both of them started showing signs of food poisoning. This was very disappointing – our only conclusion was that the Chicken Mayo Bagel must have been the source of the food poisoning since I did not have any symptoms. As a result, our 3 day break away, which was intended to be a time to relax and bond, was spent in our holiday apartment, feeling sick and run down. Even after the symptoms cleared up (on Monday, the day before coming back on flight FA221) they had very little energy/appetite to enjoy what was left of our trip. Despite this unfortunate turn of events, they had their first flying experience and enjoyed it very much, although they would be hesitant to make use of the on flight catering service in future. I trust that you will find my feedback valuable and use it to further improve your service. Please forward this to the relevant parties. Regards, Corli Le Roux
This complaint and/or review was posted on HolySmoke.org on 10:41 am, February 20, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/safair-operations/.
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