WOW Really??? 15 days to let me know you cannot get the product I ordered??? No unfortunately these units do not work for us. Also, I tried for days off and on for two weeks to get someone at your company to talk to me about my scooters and possible shipping dates and every time I called I was placed on hold for more than 15 minutes..I made no less than 3 phone calls each day some days 4 or 5. Each time I called back in I would just be put on hold again, no matter what I said. I asked to speak to a manager several times…again…on hold…or told there were no managers on site. Also, I was told that I would not be charged for these scooters until they shipped and you had already taken the money out of my bank. This is absolutely unacceptable and no way to do business with someone. All I wanted was communication. I wasn’t demanding the scooters in an unreasonable amount of time, I just wanted someone to explain the process and the timing. Not only that, but after I called I tried to get online with someone to ask my questions to and as soon as I would start talking to someone the online chat would say “operator has discontinued the chat”….after more than a week of this I’m just done….T there should be no restocking fee since you are unable to deliver my product to my state with the proper emissions. Never in my life have I been so unhappy with service I have received online. Or should I say “lack of service”… Every person you have there answering phones should be fired…not ONE person was concerned enough me the customer, that they were willing to help me out by answering some questions. Pretty shady and unfreakinprofessional if you ask me.
This complaint and/or review was posted on HolySmoke.org on 08:04 am, June 21, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/saferwholesale-com-review-18/.
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