This has happened at least 6 times over the years during my relationship with Sallie Mae. Instead of calling you, or sending you a letter requesting that you call them (either one of these methods would be the professional and courteous thing to do), they block my on-line access to my account for no apparent reason. The message they give me is, “We’re sorry, we’re unable to process your request on-line. Please call us….” That’s a bunch of crap. I receive monthly emails from Sallie Mae encouraging me to sign on to my account to review and/or print my monthly statement and/or make a payment. I’m pretty certain that I can’t make an on-line payment unless I have access to my account. I find that the tactics they use with customers are sneaky and underhanded. Once I have paid off my loan, I will never, ever have anything to do with them again. That includes all of my children when they attend college and are looking for finanacial aid.
This complaint and/or review was posted on HolySmoke.org on 09:21 am, June 14, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sallie-mae-review-3/.
The reviews & complaints posted about Sallie Mae was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Sallie Mae as per Section 230 of the Communications Decency Act.
Business Advocacy Program
Advocacy program is a relationship between you and your most engaged consumers – the ones that choose to go a level higher to hold you accountable.