Salon Supply Store

Salon Supply Store Review

Reviews: 1


Total views: 4017

Published: 24 September 2018

Posted by: Anonymously

I purchased a fluorescent mirror light with a desk clamp for $42 from this merchant’s eBay store on 11/21/2013. I used it as a desk lamp, quite sparingly. On March 27, for no reason, the light inside emitted a loud “”pop”” while the light was on and smoke filled the room. Later I disassembled the light to find that the bulb had burst and gotten so hot that it cracked its housing. It was beyond the 30-day eBay warranty period, so I couldn’t open a case. However, a lamp is supposed to last longer than four months of normal use — especially a fluorescent one, which is supposed to use far less power and generates far less heat. It is also not supposed to pose a danger to life and limb during normal use. This was a shoddy product, and I was lucky it didn’t harm me or my family. I contacted the seller through eBay messages. I asked to ship it back for either a replacement and pay shipping. I offered to email photos of the damaged lamp. Or, if they had a more reliable/less dangerous model for more money, I offered to just pay the difference and upgrdte. The response I got was “”Unfortunately, we will not be able to honor the warranty at this time. We apologize for the inconvenience. Sincerely, Liz H.”” Because the defect in the light wasn’t apparent until four months later (when it exploded all over the place), I left postiive eBay feedback that now cannot be changed. Well, Liz H., not cooperating with reasonable customers is never a smart thing to do when a truthful review on a site like this could have been avoided so easily. Now it’s my turn to apologize for YOUR inconvenience, and to wish you good luck with your exploding lamps and tremendous customer service. .

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