Sam Ash Music Stores

It is big bluff

Reviews: 1


Total views: 268

Published: 10 August 2019

Posted by: Anonymously

Sam Ash “The musical instrument megastore” they call themselves and what they do their customers is treachery and a bad customer service. I bought a pedal from Sam Ash online Wednesday night 12/12 and selected 2nd day shipping to begin with but couldn’t wait to get and wanted it earlier so I thought  to pay for the second day and get it before Saturday paying for the 2nd day shipping.  Then I tracked the shipment of my order and it showed not to be delivered before until after 5 p.m the next day, so there went a day of shipping.Then got the tracking information and it was not to be delievered till the following Monday 12/17. I am not a rocket scientist but a child of fourth grade will also wonder how is that 2nd day shipping. Then called the customer service if I could get the shipping fund refunded and what was the answer noo.. … it can’t be done  it is my  right to be refunded I paid so that it would come earlier but what happened it reached days later and even denied the refund. They said if the order is placed after  4:00 PM it will not be shipped until after 5:00P.M until after the  next day and there is no delivery on weekend.
WOW, so my order was placed the night before but took whole day to be shipped. My advice to you is if you buy something from them do not use expedited service. I do most of my shopping at Guitar Center I will shop there from now onwards. Just used Sam Ash because of the credit card I have with them and will be definitely cancelling that too. What they boast about them and their customer service is just mere bluff and nothing else.

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