My daughter purchased some items from a direct sales person that pressured her into the sale Invoice 2227. The sale was made via paypal and my bank account on August 18, 2014. when I received the the items on August 28, 2014 and asked my daughter about it and it was determined that we would return the items for a refund as she did not have permission to get them. I contacted the Representative Casie on several occassions to ask her what I should do. I had no luck getting ahold of her. After several attempts to contact the DS representative I decided to call the company. Meanwhile I asked the post office what I should do. they said since I did not open the package, they could mark it for return. On September 15, 2014 I took it back to the post office for return. Mariame at the Aransas Pass Post office assisted me in this matter. The box was marked for return and returned to Sass N Frass. On September 26, 2014 the box arrived at Sass N Frass. I gave them a few days and started to try and contact via phone with the information. I left messages twice, once on October 3, and once on October 2, 2014 that I had returned the package and would like a refund. After not hearing anything for awhile I decided to try and get ahold of them personally, again. I logged into my account and found and “email”. I was never forwarded to a real person and the entire transaction from there on was done via email. I continued to call with no call returns. the following is a copy of how I have been treated: .