Customers reviews and complaints
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This complaint and/or review was posted on HolySmoke.org on 04:08 am, November 26, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/scented-monkey/.
The reviews & complaints posted about Scented Monkey was submitted by a member or guest on this website. Any and all opinions and information are published as is. HolySmoke.org does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, HolySmoke.org cannot be held liable for the complaints and reviews posted about Scented Monkey as per Section 230 of the Communications Decency Act.
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Scented Monkey Reviews & Complaints
I have been calling Scented Monkey for two days during their normal business hours with no return call or pick up. What happened in my case is very strange. I ordered three perfume items and went thru the payment process. The payment was accepted and it showed the amount I would be charged at the final confirmation. Then, the price on one item changed substantially. It went from 27.60 to a price of 39.33 AFTER I paid and charged me for the higher price on the order status confirmation number hitting my credit card! This has nothing to do with any promo coupon, those are deducted as a credit at the end of the invoice. The individual price was less during final approval review and confirming ok to pay and entering cc. Scented Monkey needs to answer their phone or call back. This is outrageous to charge more than the final review confirmation after I confirm to pay one amount and it increases to a higher price (the ounces and size did not change). Unless this is resolved, I will tell everyone to beware. Waiting to hear from SM how they resolve, hope this is just a glitch but because I have not been able to connect or receive a return call, SM needs to see this!
Scented Monkey Reviews & Complaints
I have contacted their customer service department approximately six times since 12/19/11 with no resolution. Originally, I had emailed them stating that I received one portion of my order, but not the sample size items (3 items at $2.99 each). Each time I make contact regarding this issue, I continue to receive the same pointless reply: “you should have received them”.
Scented Monkey Reviews & Complaints
I order fragrance from scented monkey, while i waited for about two weeks for the tracking number, i got a message that my order has being cancelled. I did not get back my money each time i wrote them they replied after about three mail that they are processing the refund. Weeks gone i realized that they now refund was sent to my card, i wrote them again, the relied i got was that the refund has being sent but there is a hold on the funds. It is more that four months now my bank confirm there was no refund sent and when i write them they stop responding. I believe i have being robed of my money, imagine when thirty something us dollars is taken from a hundred thousand people.