Sears repair services suck. We have american home shield insurance on our appliances and such. Not had any problems with ahs since we bought the house. Sears is one of their contractors. We had a problem with sears showing up on the scheduled day/time (8-5) a month or so back – the tech called about noon and said he had to reschedule because a job he was on ran way over. Ok – we get that. All sorts of things take longer – dr’s appointments, car repairs, electronics repairs, etc we get that. Sssooooo we called ahs last thursday because the dryer broke. Again asears product. Sears appliance repair called friday and scheduled an appointment for today 8-5. We had a couple automated calls over the weekend including one yesterday afternoon at 3:35 that we had an appointment today 8-5. At about 1240 today, sherry answered feb’s phone and they are rescheduling to friday. So, I spent 45 minutes on hold to speak to a rep. Then she can’t find my phone number in the system – I said she was full of [censor] they called several times over the weekend. We gave them feb’s number as well because I was working and it was under that. Both numbers got the automated calls. Anyhow, after another 10 minutes on hold – she came back and said they rescheduled because they didn’t have a truck in the area. Totally unsat sears. I will never buy another sears appliance, especially with them cutting stores.
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