On 5/15/2014 I oredered a computer processor from sears.com, the total came to $175.12 after tax. My credit card was billed within 5 minutes of placing the order. On 5/20/2014 a package arrived from Sears, and inside was a $15.00 Micro sd card reader. It took 2 calls to customer service before they finally emailed me a shipping label to return the product they had sent me. I was told by customer service that “Credit will be issued when our warehouse receives the merchandise”. I got an email from UPS saying the product had been received by sears on 6/3/2014. 2 days went by and I hadn’t heard anything. So i contacted customer service again. Was told 3-5 days and i should have my refund and was sent an email saying “Please be advised that credit will be issued within 5 business days from the time the warehouse receives the shipment. The tracking information shows that the warehouse received your shipment on 06/03/2014. Please contact us again if you do not receive a credit after 06/10/2014.” On 6/11/2014 no refund had come so AGAIN I contacted customer service. They said yes we see that we did receive the item and you haven’t been issued your refund yet. I will put this request in right now and you will receive a confirmation email. (an email i still havent gotten) And was told please wait 3-5 days, tho i have already waited 3-5 days, and LONGER. Pretty much getting the run around. They stole $175.12 from me and right now the only thing i have to show for it is alot of anger and frustration. I kept all the emails, and screenshots of what they actually sent me. So i hold all the evidence showing that they stole my money and have been giving me the run around. It only took them 5 minutes to take the money off my card, there is no reason it should be taking this long to refund it. I have only ever had to return an item 2 times before in my life to other places online, because said item was dead on arrival or a mistake had been made. Both those times the companies had my refund on my card within 12 hours of receiving the returned item. So I know they are just trying to steal my money and get away with it. And its not smart, in a world of social media, for a business to steal from people. Just saying. .
This complaint and/or review was posted on HolySmoke.org on 09:47 am, May 11, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/sears-com-review/.
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