We ordered 6 chairs total online through seating mind. The first order was for just 1 chair. When we order the other 5 chairs we used exactually the same sku , description & photo off our invoice from the 1st chair ordered. We contacted seating mind to confirm we would be getting these 5 chairs exactually as the first one ordered before placing the second order. When we received our second order, the 5 chairs were extremely different, missing parts & a different color. I contacted seating mind about this, sent them side by side photos of the chairs indicating missing parts. Their rep gave me the excuse that their wearhouse made a mistake & sent us an up graded chair in the 1st order by mistake & that we should pay for the difference. I reiterated that we had no idea the first chair was the wrong one sent to us since the photo matched what we received & were looking for. That we expected to get the same item being ordered a 2nd time Which we ended up paying more for). They then went on trying to send us different links of photos & descriptions saying we screwed up not them. I kept sending them screen shots of the links which i time stamped as proof that they trying to cover up their mistake. I even went as far to try & find the owner/ceo of this company on linked-in. After i reached out to who i thought was the owner/ceo, their photo was immediately removed. When i tried calling them it took several weeks to speak with a live person. I finally got through to a live person & asked for the owner/ceo. I was given the same name listed on linked in, jacob kellner. Turns out this jacob person is only a manager & refused to call me to discuss this matter. Their manager e-mailed me & told us to pack up the chairs & ship them back for a full refund. We did not want that, we wanted what we thought we were paying for from the beginning. We ended up paying $280 more for a whole lot less of a chair. With their actions, dishonesty, excuses, unprofessionalism & very poor grammar, we simply did not trust them to hold up their end of the deal that once they received the chairs back, we would be reimbursed, so we offered these solutions to make things right. We suggested that instead of them loosing out on shipping costs & now having to sell theses as used to just send us a sixth chair & call it even or just send us the $280 we overpaid due to their false advertising or replace the 5 chairs with the 1st chair type we received. To date they still refuse to make things right. .
Consumer Reviews and Complaints
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hello jodi krszal and kayla krszal jodi nagy are mounting peoples devices such as mobile phones and numbers and using them to prank people
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I believe in taking a Holistic approach to health care.That does not mean that I don’t believe in medications. I am here to help
This complaint and/or review was posted on HolySmoke.org on 12:06 pm, September 17, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/seating-mind-review/.
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Seating Mind Is A Scam
Seating mind is scamming their customers. It is very poorly managed. Jacob cannot begin to competently write business correspondence, it is terrible. They continued to delay shipment of our order. I discovered seating mind has 19 complaints with the Better Business Bureau, which is terrible as well. Their reviews are terrible as well. I requested a cancellation of our order, which they refused. I demanded the cancellation, stating I would contact PayPal, so they agreed. They only issued a partial refund and refused to give us a full refund. I had to file a dispute with PayPal to get the full refund, which we received.
Failed Humanscale Freedom Chair
on 2/25/19, I had issues with the chair as of 3/14/19 that I requested a return on that they asked for photos and pictures. The seat mechanism was not locking and was broken and the arms were not assembled properly.
These were sent on 3/18/19, received no response back followed up on 4/19/2019, and still no response back.
I sucked it up and just dealt with it assuming that it was something I could figure out how to work with. However, on 2/3/2020 I contacted them again letting them know that now the right arm had broken, and the leather on both the left armrest and the center seat had begun to crack and what the warranty process is. This chair has had maybe 4-6 hrs of use 5 days a week in a home office, not heavily used any way you look at it but again received no response.
I followed up again on 4/27/2020 again to no response as of today and just will begin to assume that his company has no ability to handle customer service properly.
Not recomended !
s 30 days since my order and nothing has arrived. Only one communication and now i doubt i will get either a refund or a chair in new condition as advertised without a fight. There is an interesting dichotomy between the reviews on this site I suspect many of the positive ones are fake. Given the timing of some of the reviews it seems a lot of people have been left hanging while trying to equip for working from home. that does not sit very well with me and I feel for the others writing reviews here who have lost time and money. More to follow as this story develops. —- Adding to this review: It Seems Seatingmind are paying attention to reviews on TrustPilot.com, As they replied to my review there. for the record I have still not received any direct communication just a reply to this review. I have sent in a request to cancel my order and request a full refund. I will continue with updates if they choose to actually communicate directly with me. Also recommend people reading this to check BBB.org currently they have 27 complaints . In addition the reply here; indicates I knowingly purchased a reconditioned chair , for the record this is the description : 1 × Herman Miller Aeron Chair Fully Featured Size B Gray Frame Black Mesh . No mention that it is refurbished, it was advertised as a sale item I was expecting a new chair not a reconditioned one.
BAD BAIT COMPANY LIVE ON 10% refund
BAD BAIT COMPANY LIVE ON 10% refund
The owner of this company keeps on registering new domain names to make them show up as top 2-3 when you search to buy Aeron chair by Herman Miller in Google. Their e-commerce websites use the same template and marked as 50%-60% percent off. Very attractive but DON’T BE FOOLED!
These companies live on 10% refund. That means, they will only return 90% for each transaction to customer. So they don’t care if the product or their customer service is good or not. Google is fooled and i saw lots of 1-star reviews by those people who were fooled by them as well.
Alleged 5 year warranty IS A LIE
I bought a Steelcase chair from them in 2019. It was great for 6 months, then the cylinder broke and would not stay up. Initially when I contacted them they sent me instructions on how to fix it myself. This was very difficult to do. I tried to ask them to get me help, but no reply. I then asked a friend to help and with great difficulty we got it apart only to find it was not the same chair as the instructions were for, so there was nothing that could be done. When I wrote them back, MULTIPLE TIMES, nothing. Despite the fact that there is allegedly a 5 year warranty, nothing. I checked in with the local Steelcase chair dealership and it would cost me 300.00+ for the repair, with no warranty, so I guess it’s going in the trash. With NO reply from this dealership- they are a SCAM.