I moved into a new home in Oct that included a Select Home Warranty (SHW). After a month using the heat, we noticed a loud banging noise coming from the boiler. I contacted SHW who recommended that I reach out to two different plumbers for servicing. After trying their recommended vendors repeatedly and receiving no response, I reached out to SHW again, where they recommended another company (3 days later). I finally got a plumber to our house, claiming that we needed a new expansion tank. The plumber replaced the part and the noise stopped. On May 2nd, the banging sounds came back louder than before, and we lost all heat and hot water. Since this was an emergency situation I immediately reached out to a plumber who came and reported that the boiler was cracked internally and could not be fixed. On Monday the plumber came back and installed the new unit. We were out of heat/hot water for almost 3 days. I submitted my claim to SWH on Monday while it was being fixed, explaining everything that happened. SHW asked for pictures, background of the appliances, etc, which I was happy to provide. I received a call today (5/12) saying that since I did not call them prior to having a plumber at my house my claim will not be covered. They said that if I had called them prior to having the plumber show up, I could have followed the exact same process that I went through with the plumber, but they would have covered the expense for the new unit and the repair. This is completely unreasonable as the only factor in them not providing me coverage for my failed boiler is the fact that I called them shortly after the emergency happened. I was never informed that this process needed to be followed when I reported the broken boiler, but now SHW is insisting that it’s their policy. The cost to replace the boiler was $8,399 and I’m now being told that they will only give me $100 as a courtesy. This is a scam and completely unacceptable resolution to my problem. .
This complaint and/or review was posted on HolySmoke.org on 16:56 pm, May 30, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/select-home-warranty-review-9/.
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