Shopped around home warranty for quite a while, Select sales promises all the good service and coverage, and give you $45 service call and extra free months, do not mention cap, 3 months’ time restriction, sounds good huh, I bought a 5 year policy and signed contract right away. My dishwasher stopped working in about two and a half month after contract, they sent a technician, I paid $45 service charge, technician sent them a quote for repair, they reject the quote, they did not call me, I waited for more than a month, the technician told me they reject the quote and do not want to pay him to do the work, I called them, PAUL right away yelled at me, cursed me for a good 10 or more minutes, I called again Julian ask me to find a technician by myself to repair and they will refund, I paid the new technician $235 service charge and $700 parts and labor, he took three trips, took 2 months eventually told me the control panel went bad and it does not worth to repair, I called Select , again another person TIM did nothing but yells and curses, I called again Julian said go ahead to buy a new one and submit receipt. I bought $999.98 new dishwasher, sent paperwork to them, waited another one month, they refund me totally $200.00, said $150.00 is the limit within 3 months, give me $50 more as courtesy. Exactly same story for my refrigerator issues. I was tiring making calls, depressed for what they did to me – yelling, cursing, the time wasted, should not bring the turmoil to my calm peaceful daily life, all started from this bad choice. I ask for cancelling the policy and get money back, again, after numerous calls and almost two month’s wait, they give me money back with deduction of $65 per month prorate, plus $75 fee, and took the $200 refund back. The prorated monthly fee should be about $32 per month, fee should be $50 according to the contract. What a rip off. I file a claim at BBB, they refused to get back the extra charges. I am working with my credit card company to see what will happen. This company is a scam. Please listen to me, do not do business with them. Read online review carefully, many reviews did not state facts for 4-5 starts and I know those are not true, and those with low rating ones having same bad experiences as mine, please think about it yourself. For those suffer what moral and business conducts stand for those people who run this company!
This complaint and/or review was posted on HolySmoke.org on 10:41 am, June 22, 2018 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/select-home-warranty-review/.
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