After waiting nearly a month for my order to ship, I no longer needed the item so I cancelled the order. About 3 days later, they shipped it. I called customer service; rep acknowledged my cancellation & instructed me to to mark it ‘return to sender, ‘ assured me of a full refund. Company did not refund the shipping charges & ignored multiple inquiries. Today, I called customer service & this rep claims there’s no evidence that I cancelled the order before it shipped. I’m only out about $10 but I want to warn others NOT to do business with this company.
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This complaint and/or review was posted on HolySmoke.org on 13:30 pm, March 09, 2019 (CST) and is a permanent record located at: https://www.holysmoke.org/scam/serengeti/.
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